Tracy Copeland
Craigmore,SA
Summary
Accomplished Store Manager with a robust background in retail operations, notably at Smokemart & Giftbox, where I enhanced customer satisfaction and operational efficiency. Skilled in inventory management and team leadership, I excel in creating positive customer relationships and mentoring staff to achieve excellence. Proven track record in boosting store performance and employee morale through strategic planning and effective communication.
Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
27
27
years of professional experience
Work History
Store Manager
Smokemart & Giftbox
12.2013 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Hewett Supa Deli
IGA Grocery
01.2011 - 11.2013
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
Modbury Football Club
Modbury Football Club
02.2006 - 02.2007
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
Gails Deli
Gail Gertig
01.1998 - 10.2000
- Enhanced customer satisfaction by providing exceptional deli product recommendations and personalized service.
- Managed deli operations efficiently, resulting in reduced labor costs without sacrificing customer service quality.
- Reduced food waste by implementing proper inventory management and rotation practices.
- Developed loyal customer relationships through knowledgeable assistance with specialty products such as cheeses, meats, and prepared foods.
Education
Silver Service - Bar Waiting
Catherdral Hotel
Adelaide, SA08-2005
Community Food Service Cert 2 - Food Services
TAFE SA
SA11-2000
High School Diploma -
Gawler And District College B-12
Gawler, SA11-1999
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Store Opening and Closing
- Customer Service Management
- Training and mentoring
- Team Leadership
- Friendly and Positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory Management
- Store Merchandising
- Cash Management
- Retail Inventory Management
- Shift Scheduling
- Employee Training
- Inventory Control
- Recruitment and hiring
- POS Systems
- Goals and performance
- Team Building and Leadership
- Team motivation
- Supply Ordering
- Policies and Procedures
- Store displays
- Staff Management
- Staff Supervision
- Sales expertise
- Employee Scheduling
- Accurate Cash Handling
- Work Planning and Prioritization
- Opening and closing procedures
- Documentation And Reporting
- Strategic thinker
- Relationship building and management
- Order Management
- Sales Strategies
- Team Development
- Payroll Management
- Customer Response
- Accurate money handling
- Bank deposit procedures
- Bank and Safe Deposits
- Operational Efficiency
- Retail Merchandise Quality Standards
- Maximizing profitability
- Flexible Schedule
- Leading Staff Meetings
- Personnel development
- Project Management
- Marketing and Promotions
- Competitor Monitoring
- Talent Recruitment
- Hourly shift management
- Promotional planning
- Database Management
- Reliable
- Budgeting and cost control
- Shift checklists
Languages
English
Native or Bilingual
Timeline
Store Manager
Smokemart & Giftbox
12.2013 - Current
Hewett Supa Deli
IGA Grocery
01.2011 - 11.2013
Modbury Football Club
Modbury Football Club
02.2006 - 02.2007
Gails Deli
Gail Gertig
01.1998 - 10.2000
Silver Service - Bar Waiting
Catherdral Hotel
Community Food Service Cert 2 - Food Services
TAFE SA
High School Diploma -
Gawler And District College B-12
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