Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Tracy Cox

Murray Bridge,SA

Summary

Dedicated professional with a strong work ethic and proven record in customer service at Woolworths. Skilled in office management, I excel in maintaining accurate records and fostering team collaboration. My adaptability and communication skills enhance client interactions, ensuring satisfaction and loyalty. Committed to delivering exceptional support and care.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Personal Care Assistant

Resthaven
Port Elliot, SA
03.2022 - Current
  • Assessed changes in condition or behavior of the client which may require further medical attention.
  • Maintained accurate records of client care activities on computerized systems for charting purposes.
  • Reported any observed changes in mental status or physical condition to supervisor immediately.
  • Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
  • Encouraged independence by helping clients develop self-care skills such as meal preparation or personal hygiene tasks.

Housekeeper

McCracken Country Club
Victor Harbor, SA
05.2018 - Current
  • Documented and reported all necessary facility and building repairs observed.
  • Gathered dirty laundry in the rooms to arrange for pickup to the laundromat.
  • Reported damages, maintenance problems, safety issues, and potential hazards to management.
  • Replenished room supplies, such as drinking glasses, bathroom items, writing supplies, and hotel brochures, to make guests feel welcome and at home.
  • Established and maintained clean and comfortable environments by performing cleaning duties, including vacuuming, wiping windows, dusting, and sanitizing bathrooms.
  • Accepted accountability for all assigned building keys, master keys, and access cards.
  • Arranged for the provision of extra room bedding, linens, towels, and furniture to satisfy guests with special needs.
  • Worked on a team of 10 staff members to service 60 rooms, apartments, and houses daily.

Office, Administrator/ Receptionist

Steve's Sheds
MURRAY BRIDGE, SA
01.2015 - 06.2018
  • Improved information collection and recordkeeping accuracy by creating, updating, and managing customer communications.
  • Oversaw office inventory activities, including ordering and requisitions, stocking, and shipment receiving.
  • Tracked and recorded expenses, and reconciled accounts to maintain accurate, current, and compliant financial records.
  • Performed billing, collection, and reporting functions for the office.
  • Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
  • Maintained computer and physical filing systems.
  • Maintained accurate, current, and compliant financial records by monitoring and addressing variances.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Prepared vendor invoices and processed incoming payments.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.

Customer Service Attendant

Woolworths
Victor Harbor, SA
02.1998 - 11.2013
  • Recommended products to customers, thoroughly explaining the details.
  • Provided information to customers regarding Woolworths's charge card and loyalty program, and helped to open and activate new accounts.
  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs, or wants.
  • Cultivated customer loyalty, promoted repeat customers, and improved sales.
  • Educated customers on promotions to enhance sales.
  • Liaised with customers, management, and the sales team to better understand customer needs and recommend appropriate solutions.
  • Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.

Education

Certificate III in Individual Support

Sureway Skills Training
06-2023

Diploma - Counseling

Australian College Of Applied Psychology
Adelaide SA
10 2014

Advanced Certificate in Office Administration -

Prides Business College
Adelaide SA
12-1994

High School Diploma -

Victor Harbor High School
Victor Harbor SA

Skills

  • Dependability and punctuality
  • Strong work ethic
  • Quick learner
  • Flexibility and adaptability
  • Team collaboration
  • Time management
  • Ethics and integrity
  • Bookkeeping and accounting
  • Office management
  • Inventory control
  • Personal hygiene assistance
  • Communication skills
  • Conflict resolution
  • Record keeping

References

Steven Cox (Business Owner/Previous Boss)

Steve's Sheds

0487 186 341

Steves.sheds@outlook.com

David  Clark

Housekeeping Manager (McCracken Country Club)

0476 878 087

Certification

  • Certificate III in Individual Support
  • Diploma of Counselling
  • Advanced Certificate in Office Administration

Timeline

Personal Care Assistant

Resthaven
03.2022 - Current

Housekeeper

McCracken Country Club
05.2018 - Current

Office, Administrator/ Receptionist

Steve's Sheds
01.2015 - 06.2018

Customer Service Attendant

Woolworths
02.1998 - 11.2013

Certificate III in Individual Support

Sureway Skills Training

Diploma - Counseling

Australian College Of Applied Psychology

Advanced Certificate in Office Administration -

Prides Business College

High School Diploma -

Victor Harbor High School

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