Tracy Cui

· Communicated with pet owners to understand and accommodate detailed grooming preferences, such as specialised cuts teddy bear style, ensuring each pet's unique look and care needs were met.

· Delivered exceptional customer service by consigning pet owners' concerns promptly, ensuring satisfaction and trust in services, contributing to smooth daily operations, enhancing overall experience and efficiency of team

· Adapted to unpredictable situations by devising quick, creative solutions for grooming-related challenges 4 hours before schedule, such as handling anxious pets or unexpected grooming needs, maintaining a safe and comfortable environment for pets and owners

· Guided visitors to key locations as a volunteer with the University of Melbourne Open Day team, facilitating a welcoming and arranged experience for prospective students and families

· Handled online transactions efficiently, ensuring accuracy in all financial exchanges.

· Communicated with clients online for latest product updates and received positive feedback from 6 clients for good responses on customer's requirements and ability to communicate in multi-language (Cantonese & Mandarin)

·Distributed essential food supplies to elderly and homeless individuals as part of a community social service program, reaching over 15+ individuals weekly, demonstrating a compassionate commitment to supporting vulnerable populations and addressing food insecurity

·Collaborated with a team of 6 volunteers to organise fundraising events supporting overseas residents in Clayton

·Organised community events to celebrate traditional Chinese holidays, such as Lunar New Year and Mid-Autumn Festival, engaging over 30+ attendees, created opportunities for strengthened community bonds while promoting cultural awareness

·Coordinated five educational events for seniors on basic hygiene and illness prevention, addressing health risks such as tuberculosis and pneumonia

·Promoted a positive image of the organization by representing it at community functions and networking events.

·Improved local environment by leading clean-up projects, tree planting initiatives, and recycling programs.