Overview
Work History
Timeline
Generic

Tracy Davis

Overview

29
29
years of professional experience

Work History

Administration

Jims Mowing
Rowville North East
01.2018 - Current
  • Reconcile Invoices
  • Administration tasks including; fax, email, photocopying, Microsoft Word and Excel
  • Data Entry.

Customer Service Supervisor

Bidvest QSR Pty Ltd
01.2002 - 10.2010
  • Supervision of Customer Service Department; including rostering over 2 shifts and allocation of overtime
  • Administration tasks including; fax, email, photocopying, Microsoft Word and Excel
  • Account Management
  • Order Processing
  • Data Entry
  • Customer Liaising
  • Directly reporting to Business Manager
  • Ensure smooth operation between Customer Service and all other departments
  • Monitor Inventory Levels
  • Co-Ordinate with Distribution to ensure all orders delivered within time frame
  • Handle all manner of telephone enquiries
  • Problem Solving
  • Ensure KPI’s are constantly reviewed and upheld
  • Maintaining staff satisfaction
  • Maintaining customer satisfaction
  • Developing new customers
  • Invoicing
  • Preparing sales reports/KPI’s for Management Team
  • Monitoring performance of Customer Service employees
  • Employee Training and on-going development to maximise abilities including OHS awareness and training
  • Staff recruitment
  • Staff Induction
  • Working to set timeframes to ensure successful flow on of work requirements
  • Performing risk assessments as required achieving HACCP accreditation annually
  • Record keeping as required by external auditors and HACCP
  • Purchasing and maintaining stock of stationery and staff tea room supplies
  • Purchasing of all staff uniforms annually
  • Develop procedures to constantly improve work efficiency and staff satisfaction
  • Dispute resolution when an agreement cannot be made between staff member and customer based on applying all relevant policies
  • Counselling of staff as per OHS requirements and policies
  • Applying disciplinary action when required
  • Delegate and prioritise work
  • Good physical abilities
  • Clear communication skills
  • English speaking
  • Good eye sight, hearing and loud, clear voice.

Customer Service Supervisor

Foodlife Inventory Holdings
06.1997 - 10.2001
  • All duties As Above

Office Administration

Halron Accessories
06.1996 - 05.1997

Supervisor

Gardner Merchant Rowland
04.1995 - 06.1996

Timeline

Administration

Jims Mowing
01.2018 - Current

Customer Service Supervisor

Bidvest QSR Pty Ltd
01.2002 - 10.2010

Customer Service Supervisor

Foodlife Inventory Holdings
06.1997 - 10.2001

Office Administration

Halron Accessories
06.1996 - 05.1997

Supervisor

Gardner Merchant Rowland
04.1995 - 06.1996

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Tracy Davis