Tracy Davis
Overview
29
29
years of professional experience
Work History
Administration
Jims Mowing
Rowville North East
01.2018 - Current
- Reconcile Invoices
- Administration tasks including; fax, email, photocopying, Microsoft Word and Excel
- Data Entry.
Customer Service Supervisor
Bidvest QSR Pty Ltd
01.2002 - 10.2010
- Supervision of Customer Service Department; including rostering over 2 shifts and allocation of overtime
- Administration tasks including; fax, email, photocopying, Microsoft Word and Excel
- Account Management
- Order Processing
- Data Entry
- Customer Liaising
- Directly reporting to Business Manager
- Ensure smooth operation between Customer Service and all other departments
- Monitor Inventory Levels
- Co-Ordinate with Distribution to ensure all orders delivered within time frame
- Handle all manner of telephone enquiries
- Problem Solving
- Ensure KPI’s are constantly reviewed and upheld
- Maintaining staff satisfaction
- Maintaining customer satisfaction
- Developing new customers
- Invoicing
- Preparing sales reports/KPI’s for Management Team
- Monitoring performance of Customer Service employees
- Employee Training and on-going development to maximise abilities including OHS awareness and training
- Staff recruitment
- Staff Induction
- Working to set timeframes to ensure successful flow on of work requirements
- Performing risk assessments as required achieving HACCP accreditation annually
- Record keeping as required by external auditors and HACCP
- Purchasing and maintaining stock of stationery and staff tea room supplies
- Purchasing of all staff uniforms annually
- Develop procedures to constantly improve work efficiency and staff satisfaction
- Dispute resolution when an agreement cannot be made between staff member and customer based on applying all relevant policies
- Counselling of staff as per OHS requirements and policies
- Applying disciplinary action when required
- Delegate and prioritise work
- Good physical abilities
- Clear communication skills
- English speaking
- Good eye sight, hearing and loud, clear voice.
Customer Service Supervisor
Foodlife Inventory Holdings
06.1997 - 10.2001
- All duties As Above
Office Administration
Halron Accessories
06.1996 - 05.1997
Supervisor
Gardner Merchant Rowland
04.1995 - 06.1996
Timeline
Administration
Jims Mowing
01.2018 - Current
Customer Service Supervisor
Bidvest QSR Pty Ltd
01.2002 - 10.2010
Customer Service Supervisor
Foodlife Inventory Holdings
06.1997 - 10.2001
Office Administration
Halron Accessories
06.1996 - 05.1997
Supervisor
Gardner Merchant Rowland
04.1995 - 06.1996