Tracy Dawson
Lloyd,NSW
Summary
Focused and dedicated Licensed Conveyancer with exceptional work ethic and proven strengths in case management support. Strong multitasker skilled at managing high-volume matters while consistently meeting deadlines. Persistent and resourceful problem-solver with excellent research and communication skills.
Overview
29
29
years of professional experience
Work History
Legal Assistant/Licensed Conveyancer
Commins Hendriks
Wagga Wagga , NSW
2014.01 - Current
- Processed incoming mail on a daily basis.
- Performed extensive research to prepare contracts and legal documents.
- Proofread drafts of legal documents for accuracy in grammar and punctuation.
- Followed risk and compliance policies and procedures to promote business activities.
- Responded to client calls and inquiries to deliver applicable information.
- Processed closing documents and transactional documents for legal review.
- Oversaw legal team appointments both for myself and other staff members.
- Ensured that all paperwork was properly dealt with according to established procedures.
- Provided administrative support to solicitors and directors by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures together with managing my own client matters.
- Created and updated case management and client account databases.
- Stayed abreast of changes in legislative and regulatory guidelines.
- Conducted interviews with clients and assisting with the conveyancing process to ensure all matters progressed as smoothly as possible.
- Ordered materials needed by solicitors throughout the duration of a matter.
- Drafted dealings, contracts and other legal documents.
- Drafted witness declarations and witnessing.
- Organised legal documents in company filing systems and databases.
- Corresponded daily with clients, other solicitors firms, banks and brokers.
- Scanned physical documents into electronic format for storage in a secure database system.
- Assisted with document production and legal document preparation.
- Mailed and arranged for delivery of legal correspondence to clients, solicitors and banks.
- Drafted correspondence, documented data and submitted materials to appropriate parties.
- Maintained client confidentiality in all matters.
- Updated databases with new information received from solicitors or clients.
- Provided administrative support to boost firm's document production and legal correspondence.
- Modified existing software systems to enhance performance and add new features.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
- Understood and followed oral and written directions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Achieved cost-savings by developing functional solutions to problems.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Staff training
- Implementing new database programs to the firm and providing appropriate training
RECORDS OFFICER
Wagga Wagga City Council
Wagga Wagga
2011.01 - 2013.11
- Collecting, opening and scanning all mail and customer service requests on a daily basis
- This includes entering all documentation onto a data system and then distributing to the appropriate staff member
- Maintenance and preparation of all files including: opening & archiving
- Retrieval of archival documents in a timely manner Maintaining, retaining and destruction of records in accordance with statutory requirements Assist in maintaining management of electronic and physical documentation Support and maintain information management systems (ie
- ECM) Archiving documents following policies and procedures Customer Service - internal and external Provide support to information management systems Accurately process all records (physical and electronically) Extracting, maintaining and utilise reports from databases and electronic systems General administration duties Assist in achieving team goals and objectives by working as part of the team I also provide support and training to all internal staff in the use of Council’s information management systems.
ADMINISTRATION ASSISTANT
ADHC Wagga Wagga
Wagga Wagga
2010.04 - 2010.09
- Handling sensitive telephone and reception enquiries in an effective and responsive manner
- Dealing with a wide range of administration services and processes including records management and preparation of correspondence, mail services, fleet vehicles, travel, purchasing, maintenance of IT and office equipment, organising repairs and maintenance of office building
- Coordinating staff and regional meetings, preparing agendas, organising venues, arranging caterers, maintaining contact lists, taking and organising the distribution of minutes including attachments on a regular basis
- Managed day to day operations of the motor vehicles including bookings, vehicle-running sheets, reports, repairs, servicing and disposals as required
- This also included completing the FBT Report which was required by a deadline Custodian of keys, petty cash and cab vouchers
- Provide general administration and support services within existing guidelines and procedures ensuring we keep abreast of any changes which affect the administrative processes
- Liaise with regional managers, service organisations, community group representatives, clients and their families
- The purpose of these contacts is to coordinate meetings and other events and to seek, receive or provide information and follow up on action items
- Confer with my manager on a regular basis on administration services matters
- Maintain the TRIM computerised records management system
- Responsible for purchasing and payment of accounts, stationery control & external recruitment.
TEACHER’S AIDE
Kooringal Public School
2009.08 - 2009.12
- Assisted children with disabilities, one on one, to achieve their goals within the education system and encourage their participation within the classroom and develop their social behaviour
- Assisted children with disabilities with their toileting
- Assisted various teachers with multiple class activities at different skill levels to encourage participation from the students
- Developed and encouraged reading & writing skills with various students ranging from Kindergarten to Year 6.
TEACHER’S AIDE
Lake Albert Public School
2009.06 - 2009.07
- Assisted children with disabilities, one on one, to achieve their goals within the education system and encourage their participation within the classroom and develop their social behaviour
- Assisted children with disabilities with their toileting
- Assisted various teachers with multiple class activities at different skill levels to encourage participation from the students
- Developed and encouraged reading & writing skills with various students ranging from Kindergarten to Year 6.
PERSONAL ASSISTANT
Denniston & Day Solicitors
1995.04 - 2003.03
- Prepared contracts for Conveyancing which involved establishing files, initiating searches and compiling all information required to be then forwarded to the relevant real estate agents for endorsement
- Attended Conveyancing settlements which involved the handling of sensitive documentation and money
- Prepared and completed Balance Sheets
- Operated In-house computer programs relevant to the industry
- Co-ordinated meetings which included preparation of Agendas, Minutes and distribution of same
- Preparation of Probate documentation
- Receipted and banked all monies to be paid into Trust Accounts and Office Accounts
- Collected and delivered all postal and DX mail on a daily basis
- This included entering all mail in and out on a data system and then distributing to the appropriate staff member
- Typing of correspondence required by the Solicitors which was achieved by either the use of a Dictaphone and/or transcribing shorthand
- Preparing of files, Deeds, Wills and upkeep of Registry
- Maintenance of files including opening, closing & archiving
- Reception duties involving face to face customer service and telephone enquiries.
Education
Licensed Conveyancer - Conveyancing
Maquarie University
North Ryde2019-06
Skills
- Document Control
- Order and Request Filing
- Advanced Word Processing
- Office Management
- MS Office Proficient
- Legal Research and Writing
- Document Editing
- Legal Research
- Quality Control
- Organizational Efficiency
- Client Relations
- Customer Relationship Management
- Task Prioritization
- Database Management
- Document Preparation
- Client Billing
- Client Service and Support
- Document Control Support
- Administrative Assistance
- Writing and Editing
- Legal Compliance
- Interviewing Clients
- Risk Management
- Troubleshooting Complex Problems
Licenses Held
Full NSW License
Voluntary Services
- Canteen Assistant at Lake Albert Public School for 2 years
- Co-Ordinator/President at Lake Albert Playgroup for 5 years
Personal Qualities
Honest, reliable, punctual and loyal Willing to learn and keen to be part of a team environment Compassionate, understanding and patient Polite, courteous, friendly and excellent presentation Professional, ambitious and determined Great customer service and communication skills Enthusiastic, motivated and prepared Customer service skills developed through front desk and telephone enquiries. Professional telephone manner. Ability to initiate and maintain excellent interpersonal relationships with staff and clients. Excellent organisational and time management skills Extensive administration and clerical experience Staff training Work under pressure Meet deadlines Assisting with implementing new integrated systems and updating existing programs
Personal Information
Date of Birth: 09/07/23
References
- Mrs Sal Fisher, 0409 120 217
- Mrs Lesley Lashbrook, 0429 204 112
Hobbies and Interests
Touch Football, Hockey, Shopping, Sewing
References
References available upon request.
Timeline
Legal Assistant/Licensed Conveyancer
Commins Hendriks
2014.01 - Current
RECORDS OFFICER
Wagga Wagga City Council
2011.01 - 2013.11
ADMINISTRATION ASSISTANT
ADHC Wagga Wagga
2010.04 - 2010.09
TEACHER’S AIDE
Kooringal Public School
2009.08 - 2009.12
TEACHER’S AIDE
Lake Albert Public School
2009.06 - 2009.07
PERSONAL ASSISTANT
Denniston & Day Solicitors
1995.04 - 2003.03
Licensed Conveyancer - Conveyancing
Maquarie University
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