Tracy Dowling
Young,NSW
Summary
Dynamic professional with extensive experience in customer service and team collaboration. Proven ability to enhance operational efficiency through effective communication and meticulous attention to detail. Skilled in data entry and project management, consistently delivering high-quality results while maintaining confidentiality and reliability.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Cleaner Clerk
Service Industry
06.2019 - 02.2024
- Maintained cleanliness of assigned areas using appropriate cleaning supplies and equipment.
- Collaborated with team members to complete daily cleaning tasks efficiently and effectively.
- Followed safety protocols to ensure a safe working environment for staff and clients.
- Collected and delivered laundry to designated areas for processing.
- Executed clerical tasks to support daily operations.
Laborer
GM Scott
Cootamundra
06.2012 - 06.2016
- Operated heavy machinery to support production processes efficiently.
- Maintained clean and organized work areas to ensure safety standards.
- Assisted team members with loading and unloading materials to ensure timely project completion.
- Collaborated with colleagues to streamline workflow, enhancing overall team efficiency.
- Followed safety protocols to minimize workplace hazards consistently.
- Conducted routine inspections of equipment to ensure safe operation and minimize downtime.
- Participated in training sessions to enhance skills and operational knowledge.
- Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
Cleaner
Burrangong Meat Processor's
Young
06.2008 - 06.2011
- Maintained cleanliness of processing equipment and work areas daily.
- Sanitized frequented areas and equipment using approved supplies.
- Inspected areas for compliance with hygiene standards regularly.
- Followed safety protocols while handling cleaning chemicals and tools.
- Trained new staff on proper cleaning techniques and safety measures.
- Collaborated with team members to ensure efficient cleaning schedules.
- Organized cleaning supplies and equipment for easy access and efficiency.
- Complied with health regulations related to the handling of hazardous chemicals used during cleaning processes.
Service Administrator
Southern Truck Centre
Queanbeyan
01.2006 - 01.2008
- Processed customer invoices accurately
- Processed warranty claims and service orders efficiently.
- Executed merchandising strategies to enhance product visibility
- Developed pricing strategies to maximize sales
- Developed relationships with suppliers for timely parts procurement.
- Ensured compliance with safety regulations during service operations.
- Transcribed dictation for accurate record-keeping
- Generated price quotes to assist in sales process
- Dictation
- Drafted correspondence letters and emails.
Personal Assistant
JJ Excavations Pty Ltd
Hume
06.2004 - 06.2006
- Coordinated executive scheduling and appointments at JJ Excavations to enhance time management.
- Arranged comprehensive travel itineraries for company personnel to ensure smooth operations.
- Facilitated communication between teams and clients to improve operational workflows.
- Performed filing duties to maintain an organized and efficient document management system.
- Handled accounts payable tasks to ensure timely payment of invoices.
- Performed quality assurance assessments to maintain high product quality.
- Records maintenance
- Reception duties, answering phones, directing calls and schedule appointments.
Accounts Receivable Clerk
FM Olde Piano Removals
01.2002 - 01.2004
- Processed customer invoices with accuracy using company-specific accounting software.
- Communicated with clients to clarify payment terms and resolve account inquiries.
- Executed data entry for timely updates of accounts receivable records.
- Monitored aging accounts and followed up on overdue payments.
- Collaborated with team members to improve invoicing procedures.
- Processed invoices, credit memos, and other documents related to accounts receivable.
- Monitored accounts receivable report, checking for late, delinquent, or missing invoices, and payments.
- Maintained accurate records of accounts receivable and payable transactions.
- Assisted in month-end closing activities such as preparing journal entries, reconciling accounts, and creating financial reports.
- Updated vendor files with new contact information or changes in payment terms upon request.
- Prepared monthly statements for customers and sent out reminder notices.
- Researched customer billing issues and resolved problems to facilitate receipt of overdue monies and promote good customer relationships.
Teachers Aide
Belhaven Special School
Young
02.1998 - 06.2001
- Facilitated daily activities and helped students with special needs engage in lessons.
- Worked one-on-one with special needs students to help navigate through school challenges.
- Helped students master learning concepts through one-on-one and small group tutoring.
- Assisted teachers in implementing individualized student learning plans.
- Supported classroom management by maintaining a positive learning environment.
- Monitored student progress and provided feedback to teachers on behavior and performance.
- Organized classroom resources and maintained an orderly and safe educational space.
- Communicated effectively with parents regarding student needs and classroom activities.
Clerical Trainee
South West Slopes Integrated Employment Service
Young
01.1996 - 01.1997
Education
Bachelor of Arts -
University of Sydney
06.2026
RSA & RCG - Responsible Services of Alcohol And Gambling
Hostec Hospitality
12.2002
Associate of Arts - Clerical
Riverina Institute of TAFE
12.1996
Young High School
12.1994
Skills
- Record keeping
- Attention to detail
- Customer service
- Multitasking and organization
- Project management
- Microsoft Office
- Team collaboration
- Effective communication
- Verbal and written communication
- Exceptional time management
- Dependability
- Confidentiality awareness
- Problem-solving
Certification
- Full Licence
Timeline
Cleaner Clerk
Service Industry
06.2019 - 02.2024
Laborer
GM Scott
06.2012 - 06.2016
Cleaner
Burrangong Meat Processor's
06.2008 - 06.2011
Service Administrator
Southern Truck Centre
01.2006 - 01.2008
Personal Assistant
JJ Excavations Pty Ltd
06.2004 - 06.2006
Accounts Receivable Clerk
FM Olde Piano Removals
01.2002 - 01.2004
Teachers Aide
Belhaven Special School
02.1998 - 06.2001
Clerical Trainee
South West Slopes Integrated Employment Service
01.1996 - 01.1997
Bachelor of Arts -
University of Sydney
RSA & RCG - Responsible Services of Alcohol And Gambling
Hostec Hospitality
Associate of Arts - Clerical
Riverina Institute of TAFE
Young High School