Tracy Eddy
North Rothbury,NSW
Summary
Dedicated School Learning Support Officer over 10 years and 12 month relief in Liaison Officer position at Mount View High School, Cessnock. Previous employment within the finance industry for 27 years. Demonstrated:
- Highly organized, efficient, and communicative duties with a strong background coordinating business operations with internal and external stakeholders. Effective in serving as middle person in streamlining processes, resolving issues, and improving communications.
- Hardworking and successful at building positive relationships with parents, school and students to support wellbeing and facilitate academic excellence.
- Skilled in supporting classroom operations and learning objectives demonstrated over 10 years in student-facing roles.
- Finance officer in the banking industry with experience serving bank customers through various financial and needs transactions. Proactive Team Member with extensive experience working in large and small collaborative teams.
Overview
36
36
years of professional experience
Work History
Community Liaison Officer, Aboriginal Families
Department Of Education
Cessnock, NSW
06.2020 - 07.2021
- Communicated with school team and community members to assess concerns or current issues and identify corrective measures.
- Developed long-lasting partnerships with stakeholders, including local leaders, school management team's and community groups through active engagement, exemplary communication and co-ordination skills.
- Co-ordination of local community and school events.
- Educated students and school community members regarding resources and services by exercising exceptional interpersonal and communication skills.
- Referring families/students to appropriate community support services where required.
- Provided assistance to school's Wellbeing Team by communicating with student and families to create action plans to overcome obstacles and wellbeing concerns.
Individual Student Support
Department Of Education
Cessnock, NSW
01.2012 - 06.2020
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Worked closely with individual students and their families to improve engagement in their education and school community.
- Supported student wellbeing and referred families/students to community services when needs identified.
- Supported the facilitation of wellbeing & culture programs to help improve young people's mental health and emotional understanding.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Actively listened to students, handled concerns quickly and escalated major issues to executive staff.
- Exceeded goals through effective task prioritization and great work ethic.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Customer Service Manager & Bank Branch Manager
Westpac Banking Corporation
Muswellbrook, NSW
02.1985 - 12.2011
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Improved customer service initiatives by streamlining sales and order management processes.
Education
Diploma Youth Work - Currently Studying
AIPC
First Aid Certificate -
Allens Training
06.2020
Suicide Intervention Skills Certification -
LivingWorks
02.2019
Respectful Relationships Program Training -
NAPCAN
02.2017
Recognise/respond To Domestic & Family Violence -
Lifeline
11.2016
Certificate 3 Business Administration -
TAFE NSW
12.2012
Certification 3 Education Support -
TAFE NSW
10.2012
Skills
- Exceptional verbal and written communication
- Financial and office administration
- Planning and coordination
- Project Deadlines
- Ability to work exceptionally well with students and teachers
- Community liaison
- Cultural awareness
- Self-motivated professional
Accomplishments
- Collaborated with team of 3 staff in the development of Education Award Winning Personalised Learning Pathways program designed to engage Aboriginal families and students in collaborative planning.
- Successful grant application for a local organisation aimed at increasing community engagement.
Timeline
Community Liaison Officer, Aboriginal Families
Department Of Education
06.2020 - 07.2021
Individual Student Support
Department Of Education
01.2012 - 06.2020
Customer Service Manager & Bank Branch Manager
Westpac Banking Corporation
02.1985 - 12.2011
Diploma Youth Work - Currently Studying
AIPC
First Aid Certificate -
Allens Training
Suicide Intervention Skills Certification -
LivingWorks
Respectful Relationships Program Training -
NAPCAN
Recognise/respond To Domestic & Family Violence -
Lifeline
Certificate 3 Business Administration -
TAFE NSW
Certification 3 Education Support -
TAFE NSW
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