Tracy Edge
Evanston Park,SA
Summary
Dedicated and experienced Administration Manager with a proven track record of efficiently overseeing administrative processes, optimising operations, and enhancing productivity. Seeking an opportunity to contribute my strong organisational, leadership and problem-solving skills to drive success with any organisation.
Overview
14
14
years of professional experience
Work History
Administration Manager
Keira Stone Speech Pathology
06.2017 - Current
- Perform general administrative tasks, answer customer queries, serve customers and process sales, reconcile bank accounts and payments, process payments with National Disability Insurance Scheme, follow up overdue payments, write Policies and Procedures, process payroll fortnightly, manage staff calendars, manage budgets, assist in staff training and onboarding
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Streamlined and improved administrative operations by identifying automation opportunities.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
Administration
Headstart Gawler
10.2020 - 12.2021
- Perform general administrative tasks, answer customer queries, serve customers and process sales, follow up overdue payments
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
- Developed strategies to streamline and improve office procedures.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
Self-employed Contractor - Administration
Self-employed
06.2019 - 11.2020
- Perform general administrative tasks, answer customer queries, serve customers and process sales, reconcile bank accounts and payments, communicate with Funding Organisations on client’s behalf, follow up overdue payments, write Policies and Procedures
- Implemented strategies to reduce costs, improve productivity and reduce waste.
- Recorded expenses and maintained accounting records.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Offered technical support and troubleshot issues to enhance office productivity.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Instore Merchandiser
Rainbow Fresh Lettuce
11.2017 - 10.2020
- Present products to Fruit and Veg Managers in supermarkets, build relationships and communicate with all supermarket and other company staff, help to increase the Rainbow Fresh presence in stores, perform Cooking demonstrations and promote company in supermarkets, perform general administrative tasks, answer customer queries
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Inspected merchandise for quality and arranged proper display location on floor.
- Updated pricing and signage to complete product displays and educate customers.
Office Manager
Adelaide Rural Real Estate and Raine & Horne Kapunda
12.2009 - 01.2013
- Assist with administration: update property management database, communicate with tenants, landlords and clients, assist real estate agents and property managers, payroll duties for staff and perform general administrative tasks, answer customer queries, serve customers and process sales, assist in BAS reports, update MYOB records and pay suppliers
- Updated reports, managed accounts, and generated reports for company database.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Education
Certificate in Business Bookkeeping - Accounting Technology And Bookkeeping
Career Academy
Gawler, SA2020
Diploma in Tourism Management -
Adelaide TAFE
Adelaide, SA1998
High School Certificate -
Nuriootpa High School
Nuriootpa1996
Skills
- Microsoft Office – Word, Excel, Outlook
- Knowledge of MYOB, XERO and Halaxy
- Process Improvements
- Systems Monitoring
- Documentation and Reporting
- Employee Management
- Meeting Coordination
- Document Management
- Calendar Management
- Task Prioritization
- Customer Relations
- Data Entry
- Organization
Clearances And Certificates
- Working with Children Clearance, 07/2025
- RAN-EC Certificate, 12/2024
- First Aid and CPR, 01/2026
References
- Miranda Gurney, 0427 000 979, mgurney12@gmail.com
- Stephanie Woortman, 0431 455 692, stephanie@keirastonespeechpathology.com
Timeline
Administration
Headstart Gawler
10.2020 - 12.2021
Self-employed Contractor - Administration
Self-employed
06.2019 - 11.2020
Instore Merchandiser
Rainbow Fresh Lettuce
11.2017 - 10.2020
Administration Manager
Keira Stone Speech Pathology
06.2017 - Current
Office Manager
Adelaide Rural Real Estate and Raine & Horne Kapunda
12.2009 - 01.2013
Certificate in Business Bookkeeping - Accounting Technology And Bookkeeping
Career Academy
Diploma in Tourism Management -
Adelaide TAFE
High School Certificate -
Nuriootpa High School