Tracy Endacott
Freemans Reach,NSW
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Overview
30
30
years of professional experience
Work History
Head of Procurement & Branch Manager
Lyppard Australia
01.2005 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Assessed employee performance and developed improvement plans.
- Engaged employees in business processes with positive motivational techniques.
- Championed process improvement initiatives that resulted in increased efficiency, improved service quality, or cost savings for the organization as a whole.
Head Veterinary Nurse
Vineyard Veterinary Hospital
03.1994 - 10.2004
- Enhanced client satisfaction through empathetic communication, addressing concerns, and providing comprehensive pet care education.
- Collaborated with veterinarians to develop customized treatment plans that catered to each animal''s specific needs.
- Developed strong relationships with clients through trust-building conversations and consistent follow-ups on patient progress.
- Coordinated appointments with specialists when necessary, facilitating seamless referrals for advanced care options.
- Managed inventory levels of medical supplies, maintaining adequate stock while minimizing waste and reducing costs.
- Educated clients on preventative measures such as vaccinations, parasite control, nutrition, and dental care to promote overall pet health.
- Assisted in emergency situations by promptly triaging patients and administering life-saving interventions under veterinarian supervision.
- Mentored junior veterinary nurses, imparting valuable knowledge and fostering a supportive learning environment.
- Contributed to a positive work atmosphere by fostering teamwork, open communication, and mutual respect among staff members.
- Assisted in various surgical procedures, ensuring successful outcomes and minimal complications for patients.
- Managed medical intervention and therapy for animals in collaboration with veterinarian.
Education
High School Certificate Year 12 -
Hawkesbury High School
Freemans Reach, NSWAdvanced Diploma - Veterinary Nursing
TAFE NSW
Ultimo, NSW11.1995
Skills
- Branch Operations Management
- Customer Relationships
- Excellent time management skills
- Coaching and Mentoring
- Attention to Detail
- Strong team-builder
- Conflict Resolution
- Strategic Planning
- Human resources knowledge
- Financial Analysis
- Willing to Learn
- Proactive and Focused
Timeline
Head of Procurement & Branch Manager
Lyppard Australia
01.2005 - Current
Head Veterinary Nurse
Vineyard Veterinary Hospital
03.1994 - 10.2004
High School Certificate Year 12 -
Hawkesbury High School
Advanced Diploma - Veterinary Nursing
TAFE NSW
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