With 15 years' experience in a busy critical call center environment, receiving recording and quickly progressing emergency phone calls made to Triple Zero (000) whilst providing first aid advice over the phone and reassurance to distressed members of the community. Communications assistants are the first contact for callers in emergency situations and be able to handle stressful situations with maturity, empathy, calmness, and accountability. Experienced call center and retail sales Assistant having an excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saving costs while increasing profits.