Tracy Goddard
Essendon,VIC
Summary
Date of Birth: 17th November, 1970
Major skills:
Highly organised, reliable and motivated individual with a strong work ethic. Ability to learn quickly, to respond/react quickly to changing priorities, and to be dedicated to completing all tasks. Demonstrated outstanding level of professionalism in providing administrative support, including ability to exercise good judgment, discretion, tact, and diplomacy. Strong written, verbal, and presentation skills. Excellent time management skills. Communication and customer service skills. Common sense approach to tasks with strong attention to detail Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
34
34
years of professional experience
Work History
Ecommerce & Website Content Manager
Spoilt Gift And Homewares
10.2020 - Current
- SEO/Copywriting- write original content for the website to improve key word rankings
- Develop digital marketing strategies which significantly increase website ranking and attract more potential customers to the website
- Measure website content effectiveness, brand awareness, lead generation, customer loyalty, and user engagement
- Daily packing and dispatch of orders received, together with associated customer service
- Attending to customer queries via business email and phone
- Long term development of the online retail business, including sourcing of new products and development of new sales channels
- Creating and adding new stock to the online platform
- Oversee the inventory levels of businesses
- Receive and
- Record daily deliveries, process invoices, evaluate new shipments
- Analyse different suppliers and liaise with them regarding invoicing/delivery issues
- Monitor and maintain current inventory levels; process purchasing orders as required; track orders and investigate problems
- Oversee and record the distribution of new stock to stores as required
Retail Duty Manager
Spoilt Gift & Homewares
04.2018 - 10.2020
- Advising and assisting customers
- Conducting customer transactions
- Managing cash and point of sale system
- Organise store operations
- Supervise and train staff
- Assisting with store deliveries and presentation of stock
- Perform physical count of inventory, and reconcile actual stock count to computer-generated reports 2
Stay at Home Mother
No Employer
01.2004 - 03.2018
- I was fortunate enough to be able to step back from paid employment to focus on educating and raising my children
- Maintained my professional skills via community work and volunteering in school working groups
- Was President and committee member of the Brookside Kindergarten for 6 years
- In this role I worked with local council, teaching staff and parents to identify new projects to enhance the facility
- Applied for council and government grants as well as allocation of these grants through teaching and development programs
Managing Loan Dispute Resolutions
ME Bank
01.2001 - 01.2004
- Reported directly to the Managing Director with responsibility to investigate and construct detailed responses to customers
- Liaised with all departments to ensure business integrity in following all policies and procedures
Manager Business Transition and Y2K
ME Bank
01.1999 - 01.2001
- Project based development role
- Assisted the leadership team in writing policies/procedures for the transition to a licensed banking organisation
- Provided training to administration staff and developed coaching sessions
Administration Home Loan and Arrears
ME Bank
01.1996 - 01.1999
- Direct customer interaction for property settlements and structuring loan repayments through banking channels
- Working with mortgage brokers to update customer pricing and rates
- Establishing the correct broker sales commission
- Liaising with solicitors and representing the company on loan foreclosures
Centre Manager
Hoyts Cinemas
01.1990 - 01.1995
- Oversaw the management of a major cinema complex with full responsibility for tasks such as: Financial reporting, budgeting, sales and community engagement
- Managing a team of 50+ employees and dealing with customer complaints, staffing rosters
- Central contact for supplier and head office relationships, stock management
- Promotion/marketing of films and ticketing
- Providing ongoing training and OH&S requirements
Education
Certified Digital Marketing Course -Including search engine optimisation, content marketing, analytics and strategy development. -
Digital Marketing Institute
2023
Timeline
Ecommerce & Website Content Manager
Spoilt Gift And Homewares
10.2020 - Current
Retail Duty Manager
Spoilt Gift & Homewares
04.2018 - 10.2020
Stay at Home Mother
No Employer
01.2004 - 03.2018
Managing Loan Dispute Resolutions
ME Bank
01.2001 - 01.2004
Manager Business Transition and Y2K
ME Bank
01.1999 - 01.2001
Administration Home Loan and Arrears
ME Bank
01.1996 - 01.1999
Centre Manager
Hoyts Cinemas
01.1990 - 01.1995
Certified Digital Marketing Course -Including search engine optimisation, content marketing, analytics and strategy development. -
Digital Marketing Institute