TRACY Griffiths
Tahmoor,NSW
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Disability Support Carer
Inspire Care
10.2021 - 10.2022
- Assisted with dressing guidance, grooming, meal preparation and medication reminders
- O Built strong relationships with clients to deliver emotional support and companionship
- O Engaged patients in meaningful conversation, socialisation and activity while providing personal care assistance
- O Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Adhered to company requirements for patient interactions and care standards.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Checked medication schedules and patient needs to enforce medication administration standards team-wide.
- Kept accurate records for client files and handled related paperwork.
- Designed individualized plans detailing daily activities and needs for patients.
- Collaborated with healthcare providers to drive continuity of care.
Customer Service Manager
Ocean Blue Seafoods
01.2016 - 03.2021
- Resolved customer complaints while prioritising customer satisfaction and loyalty
- O Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
- O Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags
- O Followed through with client requests to resolve problems.
Store Manager
Molong Bargain Warehouse
09.2011 - 01.2016
- Managed inventory control, cash control and store opening and closing procedures
- O Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- O Completed point of sale opening and closing procedures
- Communication
- Attention to Detail
- Active Listening Skills
- Improving Customer Experience
- Building Customer Loyalty
- Positive Attitude
- Bilingual Customer Support
- Time Management.
Regional Security Manager
DE Security
10.2022 - 10.2023
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Kept team compliant with security protocols and appearance standards.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Liaised with corporate headquarters on compliance with manpower, travel, replacements and operational requirements.
- Managed security policies and procedures to promote safety and security of personnel and assets.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
- Developing and implementing security policies, protocols and procedures.
- Managed the scheduling of security guards, employees and information regarding their schedules, such as the timing, location, and responsibilities.
- Maintained staff by recruiting, selecting, orienting, and training employees and developing personal growth opportunities.
Skills
- CUSTOMER SERVICE SKILLS
- Attention to Detail
- Active Listening Skills
- Improving Customer Experience
- Building Customer Loyalty
- Positive Attitude
- Bilingual Customer Support
- Time Management
- Interpersonal Skills
- Flexible and Adaptable
- PPE Use
- Multitasking Abilities
- MS Office
- Remote Office Availability
- Problem-Solving
- Project Planning
- Critical Thinking
- Time Management
- Self-Motivated
Timeline
Regional Security Manager
DE Security
10.2022 - 10.2023
Disability Support Carer
Inspire Care
10.2021 - 10.2022
Customer Service Manager
Ocean Blue Seafoods
01.2016 - 03.2021
Store Manager
Molong Bargain Warehouse
09.2011 - 01.2016