To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Disability Support Carer
Inspire Care
10.2021 - 10.2022
Assisted with dressing guidance, grooming, meal preparation and medication reminders
O Built strong relationships with clients to deliver emotional support and companionship
O Engaged patients in meaningful conversation, socialisation and activity while providing personal care assistance
O Assisted clients with daily living needs to maintain self-esteem and general wellness.
Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
Drove clients safely to social activities and appointments.
Kept detailed daily logs with care actions, patient behaviors, and incidents.
Maintained safety with tidy, clean, and hazard-free home environments.
Prepared nutritious meals to meet individual dietary needs for clients.
Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Adhered to company requirements for patient interactions and care standards.
Provided high level of physical support by lifting, adjusting, and moving clients.
Transported patients via wheelchair to and from rehabilitation and daily activities.
Entertained, conversed, and read aloud to keep patients mentally alert.
Checked medication schedules and patient needs to enforce medication administration standards team-wide.
Kept accurate records for client files and handled related paperwork.
Designed individualized plans detailing daily activities and needs for patients.
Collaborated with healthcare providers to drive continuity of care.
Customer Service Manager
Ocean Blue Seafoods
01.2016 - 03.2021
Resolved customer complaints while prioritising customer satisfaction and loyalty
O Trained and regularly mentored associates on performance-oriented
strategies and customer service techniques
O Supervised employees and assessed performances to determine
training needs and define accurate plans for decreasing process lags
O Followed through with client requests to resolve problems.
Store Manager
Molong Bargain Warehouse
09.2011 - 01.2016
Managed inventory control, cash control and store opening and
closing procedures
O Managed store employees successfully in fast-paced environment
through proactive communication and positive feedback
O Completed point of sale opening and closing procedures
Communication
Attention to Detail
Active Listening Skills
Improving Customer Experience
Building Customer Loyalty
Positive Attitude
Bilingual Customer Support
Time Management.
Regional Security Manager
DE Security
10.2022 - 10.2023
Oversaw team of security officers and managed scheduling and performance evaluations.
Kept team compliant with security protocols and appearance standards.
Submitted documentation for weekly payroll, managed schedules, and enforced policies.
Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
Liaised with corporate headquarters on compliance with manpower, travel, replacements and operational requirements.
Managed security policies and procedures to promote safety and security of personnel and assets.
Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
Developing and implementing security policies, protocols and procedures.
Managed the scheduling of security guards, employees and information regarding their schedules, such as the timing, location, and responsibilities.
Maintained staff by recruiting, selecting, orienting, and training employees and developing personal growth opportunities.