Summary
Overview
Work History
Skills
Timeline
Generic
TRACY Griffiths

TRACY Griffiths

Tahmoor,NSW

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

12
12
years of professional experience

Work History

Disability Support Carer

Inspire Care
10.2021 - 10.2022
  • Assisted with dressing guidance, grooming, meal preparation and medication reminders
  • O Built strong relationships with clients to deliver emotional support and companionship
  • O Engaged patients in meaningful conversation, socialisation and activity while providing personal care assistance
  • O Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Drove clients safely to social activities and appointments.
  • Kept detailed daily logs with care actions, patient behaviors, and incidents.
  • Maintained safety with tidy, clean, and hazard-free home environments.
  • Prepared nutritious meals to meet individual dietary needs for clients.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Adhered to company requirements for patient interactions and care standards.
  • Provided high level of physical support by lifting, adjusting, and moving clients.
  • Transported patients via wheelchair to and from rehabilitation and daily activities.
  • Entertained, conversed, and read aloud to keep patients mentally alert.
  • Checked medication schedules and patient needs to enforce medication administration standards team-wide.
  • Kept accurate records for client files and handled related paperwork.
  • Designed individualized plans detailing daily activities and needs for patients.
  • Collaborated with healthcare providers to drive continuity of care.

Customer Service Manager

Ocean Blue Seafoods
01.2016 - 03.2021
  • Resolved customer complaints while prioritising customer satisfaction and loyalty
  • O Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
  • O Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags
  • O Followed through with client requests to resolve problems.

Store Manager

Molong Bargain Warehouse
09.2011 - 01.2016
  • Managed inventory control, cash control and store opening and closing procedures
  • O Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
  • O Completed point of sale opening and closing procedures
  • Communication
  • Attention to Detail
  • Active Listening Skills
  • Improving Customer Experience
  • Building Customer Loyalty
  • Positive Attitude
  • Bilingual Customer Support
  • Time Management.

Regional Security Manager

DE Security
10.2022 - 10.2023
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Kept team compliant with security protocols and appearance standards.
  • Submitted documentation for weekly payroll, managed schedules, and enforced policies.
  • Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
  • Liaised with corporate headquarters on compliance with manpower, travel, replacements and operational requirements.
  • Managed security policies and procedures to promote safety and security of personnel and assets.
  • Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
  • Developing and implementing security policies, protocols and procedures.
  • Managed the scheduling of security guards, employees and information regarding their schedules, such as the timing, location, and responsibilities.
  • Maintained staff by recruiting, selecting, orienting, and training employees and developing personal growth opportunities.

Skills

  • CUSTOMER SERVICE SKILLS
  • Attention to Detail
  • Active Listening Skills
  • Improving Customer Experience
  • Building Customer Loyalty
  • Positive Attitude
  • Bilingual Customer Support
  • Time Management
  • Interpersonal Skills
  • Flexible and Adaptable
  • PPE Use
  • Multitasking Abilities
  • MS Office
  • Remote Office Availability
  • Problem-Solving
  • Project Planning
  • Critical Thinking
  • Time Management
  • Self-Motivated

Timeline

Regional Security Manager

DE Security
10.2022 - 10.2023

Disability Support Carer

Inspire Care
10.2021 - 10.2022

Customer Service Manager

Ocean Blue Seafoods
01.2016 - 03.2021

Store Manager

Molong Bargain Warehouse
09.2011 - 01.2016
TRACY Griffiths