Tracy Hall
Sydney,NSW
Summary
Dynamic professional with extensive experience at National Australia Bank, specialising in Trade Finance. Proven track record in delivering organisational change, enhancing team performance through cross-training and streamlining workflows. Recognized for exceptional problem-solving skills and being able to apply a commercial lens to problems, a commitment to customer service, fostering a collaborative and engaging work environment.
Overview
15
15
years of professional experience
Work History
Head of Trade Finance Operations
National Australia Bank
03.2017 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Proved successful working within tight deadlines and a fast-paced environment.
Manager Structured Trade Finance
National Australia Bank
10.2010 - 03.2017
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
CSDG
IFS
London10-2015
Certificate For Documentary Credit Specialists
IFS
London10-2012
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Calm under pressure
- Problem resolution
- Critical thinking
- Dependable and responsible
Accomplishments
Actively led Operations team through a number of organisational changes, most notably Core Operating system upgrade, including defect detection and solution development, developed phased migration approach to protect the business and customers, whilst playing a pivotal role in stakeholder and customer concerns.
Completed outsource and repatriation of Trade Finance Operations activities between outsource providers on 3 occasions, including colleague impact conversations, completion of colleague appointment process, establishment and active oversight of dual hub operations.
Co-ordination of training and preparation for establishment of dual processing hub offshore, including hiring of candidates, delivery of training, measurement of capability, management of stakeholder and customer communication.
Actively involved in Trade Finance transaction oversight ensuring adherence to policy and procedures from a risk and compliance perspective
Timeline
Head of Trade Finance Operations
National Australia Bank
03.2017 - Current
Manager Structured Trade Finance
National Australia Bank
10.2010 - 03.2017
CSDG
IFS
Certificate For Documentary Credit Specialists
IFS
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