Tracy Hassan
Collinsville,QLD
Summary
Driven and adaptable professional with extensive experience in customer service and operational efficiency, notably at Prouds Jewellers. Excelled in food safety and team collaboration, enhancing customer satisfaction and workplace productivity. Demonstrated proficiency in cleaning, sanitizing, and upselling, achieving significant improvements in service quality and operational standards. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
22
22
years of professional experience
Work History
Hospitality Worker
Ampol Out And About Servo
05.2023 - Current
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Greeted guests with friendly and professional acknowledgment to build rapport.
Retail Sales Associate Cashier
Collinsville Bakehouse
05.2017 - 05.2023
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Operated POS terminals and cash drawer balancing.
- Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
- Assisted customers by answering questions and fulfilling requests.
- Streamlined checkout process for customers, reducing wait times and enhancing overall shopping experience.
- Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
Cleaner
Elf's Cleaning Service
05.2017 - 05.2018
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
Assistant Manager/Manager
Prouds, Angus & Coote, Goldmark Jewellers
06.2011 - 05.2017
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Sales/3IC
Prouds Jewellers
03.2002 - 06.2011
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
Skills
- Food safety knowledge
- Food Preparation
- Cleaning and sanitizing
- Supply Restocking
- Upselling strategies
Timeline
Hospitality Worker
Ampol Out And About Servo
05.2023 - Current
Retail Sales Associate Cashier
Collinsville Bakehouse
05.2017 - 05.2023
Cleaner
Elf's Cleaning Service
05.2017 - 05.2018
Assistant Manager/Manager
Prouds, Angus & Coote, Goldmark Jewellers
06.2011 - 05.2017
Sales/3IC
Prouds Jewellers
03.2002 - 06.2011
Similar Profiles
Priya SharmaPriya Sharma
Console Operator at Ampol Servo StationConsole Operator at Ampol Servo Station
Nicholas CartlidgeNicholas Cartlidge
Operations Manager at Ampol Echuca and Ampol RochesterOperations Manager at Ampol Echuca and Ampol Rochester
Ivan SngIvan Sng
Vice Sales Director at Servo Dynamics EngineeringVice Sales Director at Servo Dynamics Engineering