Summary

Overview

Work History

Education

Skills

Timeline

Tracy He

Cheltenham,VIC

Summary

Organized Medical Receptionist providing detailed customer service and scheduling support. Well-versed liaison between patients, Docters and insurance providers, coding appropriately and managing coverage plans.

Overview

5

5

years of professional experience

Work History

Receptionist

MY Massage (remedial Massage Shop)

09.2018 - 12.2023

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Kept reception area clean and neat to give visitors positive first impression.
Responded to inquiries from callers seeking information.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Managed multiple tasks.
Provided clerical support to company employees by copying, faxing, and filing documents.
Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Helped patients complete necessary medical forms and documentation.
Collected Hicaps and Pos payments, processed transactions and updated relevant records.
Proficient in using mpoints software

Education

High School Diploma -

Fushun No. 3 Senior High School

China

06.1998

Skills

Insurance Verification
Payment Processing
Patient Scheduling
Phone and Email Etiquette
Insurance Billing

Patient Documentation
Appointment Scheduling
Mandarin Fluency
Mpoints Program Proficiency

Timeline

Receptionist

MY Massage (remedial Massage Shop)

09.2018 - 12.2023

High School Diploma -

Fushun No. 3 Senior High School