Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tracy He

Cheltenham,VIC

Summary

Organized Medical Receptionist providing detailed customer service and scheduling support. Well-versed liaison between patients, Docters and insurance providers, coding appropriately and managing coverage plans.

Overview

5
5
years of professional experience

Work History

Receptionist

MY Massage (remedial Massage Shop)
09.2018 - 12.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multiple tasks.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Helped patients complete necessary medical forms and documentation.
  • Collected Hicaps and Pos payments, processed transactions and updated relevant records.
  • Proficient in using mpoints software

Education

High School Diploma -

Fushun No. 3 Senior High School
China
06.1998

Skills

  • Insurance Verification
  • Payment Processing
  • Patient Scheduling
  • Phone and Email Etiquette
  • Insurance Billing
  • Patient Documentation
  • Appointment Scheduling
  • Mandarin Fluency
  • Mpoints Program Proficiency

Timeline

Receptionist

MY Massage (remedial Massage Shop)
09.2018 - 12.2023

High School Diploma -

Fushun No. 3 Senior High School

Similar Profiles

  • Jennifer Jhugroo

    Jennifer JhugrooJennifer Jhugroo

    Sports Therapy at Remedial Sports Massage TherapistSports Therapy at Remedial Sports Massage Therapist

  • Nirmaljeet Kaur

    Nirmaljeet KaurNirmaljeet Kaur

    Student Massage Therapist at Wellington College of Remedial Massage TherapistStudent Massage Therapist at Wellington College of Remedial Massage Therapist

  • Margaret Nolan

    Margaret NolanMargaret Nolan

    Remedial Massage Therapist at Time to Unwind Remedial MassageRemedial Massage Therapist at Time to Unwind Remedial Massage

  • Mahir Seth

    Mahir SethMahir Seth

    Junior Team Leader at Capstone ProjectJunior Team Leader at Capstone Project

  • Luke Barlow

    Luke BarlowLuke Barlow

    Woolworths Team Memeber at Woolworths GroupWoolworths Team Memeber at Woolworths Group

CREATE PROFILE
Tracy He