Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Websites
Timeline
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Tracy Hillman

Terara,NSW

Summary

Highly motivated Branch Manager with several years of comprehensive experience in financial services. Polished in managing branch, promoting, and marketing branch products and allocating funds. Deeply familiar with banking rules and regulations. Friendly professional dedicated to promoting and maximizing sales opportunities.

Overview

48
48
years of professional experience

Work History

Bank Branch Manager

Westpac Group
Ulladulla
2012 - Current
  • Developed strong connections with business entities to uncover potential opportunities.
  • Established and implemented operational customer service policies at the branch level.
  • Managed and supervised a team, guaranteeing exceptional customer service.
  • Resolved customer complaints promptly and efficiently while ensuring excellent customer service standards.
  • Facilitated weekly meetings with management personnel from other branches to share best practices.
  • Ensured compliance with banking regulations and internal procedures.
  • Created strategies for improving customer satisfaction levels at the branch.
  • Conducted regular meetings with employees to discuss goals and performance issues.
  • Managed the day-to-day operations of the branch including scheduling, staffing, budgeting.
  • Provided support to bank personnel in resolving customer inquiries.
  • Served as a liaison between customers and upper management when needed for complex matters or disputes resolution.
  • Maintained confidentiality of all banking records and transactions.
  • Demonstrated strong performance on internal audits.
  • Managed and inspired team members to perform to full potential, driving branch growth.
  • Verified cash by maintaining accurate cash count records and balancing cash drawers.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
  • Maintained employee compliance with company policies and procedures through disciplined measures.
  • Implemented strategic scheduling to meet staffing requirements effectively.
  • Ensured precise execution of employee tasks within specified timelines through effective scheduling and monitoring.
  • Achieved successful completion of month-end and year-end closings, resulting in consistently accurate records and efficient auditing processes.
  • Conducted regular performance appraisals for staff using verbal, written, and ongoing review programs.

Assistant Branch Manager

Westpac Group
NOWRA
06.2010 - 11.2012
  • Maintained strict adherence to all relevant laws, regulations, policies, and procedures governing banking operations.
  • Responded promptly to inquiries or complaints, maintaining positive customer relationships.
  • Ensured compliance with internal policies, procedures, and external regulations.
  • Managed the supervision of tellers, including tasks such as cash drawer reconciliation and transaction validation.
  • Conducted regular audits to ensure accurate cash handling procedures.
  • Assessed branch environment for areas of improvement and devised effective solutions.
  • Maintained strong customer relationships through effective resolution of issues
  • Ensured staff members were efficiently guided to enhance branch performance.
  • Provided oversight for daily branch activities such as sales performance, customer support, and inventory management.
  • Demonstrated leadership abilities in the absence of branch manager.
  • Assisted in daily operations monitoring and offered assistance to the Branch Manager when needed.
  • Built client rapport through frequent individualized recommendations for financial products and services.
  • Supervised branch personnel and operations in the absence of the branch manager, ensuring smooth operations and workflows.
  • Managed and inspired team members to perform to full potential, driving branch results.
  • Compliance with company policies and government regulations ensured the prevention and detection of rule violations, safeguarding the organization from fines and lawsuits.
  • Managed month-end and year-end closings, while also overseeing the accurate recording of accounting transactions for audit purposes.
  • Coordinated the preparation of audit materials and financial reporting.

Bank Teller

St George Bank
NOWRA, New South Wales
11.2004 - 11.2010
  • Managed high volumes of cash transactions with precision while ensuring strict adherence to security protocols.
  • Actively engaged in weekly training sessions to remain current on evolving banking regulations.
  • Ensured document accuracy by verifying customer and checking all paperwork before submission.
  • Maintained consistency between daily sales records and physical money collected or deposited.
  • Maintained a high level of accuracy and efficiency while processing deposits, withdrawals, transfers, loan payments, and other transactions.
  • Adhered to strict compliance guidelines while processing financial transactions.
  • Built and maintained solid connections with customers, facilitating recurring business opportunities.
  • Educated customers on the various types of banking services offered at the branch.
  • Delivered outstanding customer service by promptly responding to inquiries, addressing complaints, and facilitating transactions.
  • Provided assistance to other tellers during high volume periods as needed.
  • Maintained confidentiality of bank records, transactions and customer information.
  • Handled customer complaints efficiently, adhering to bank protocols.
  • Ensured financial accuracy by comparing cash and check transactions against computer records upon completing a shift.
  • Explained bank services, financial products and applicable fees to customers.
  • Maintained adherence to guidelines for secure handling of financial and customer data, minimizing the risk of breaches or information misuse.
  • Addressed understaffing issues by volunteering for extra shifts during peak periods.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
  • Adhered to financial services security and audit procedures.
  • Maintained confidentiality of bank records and client information.
  • Provided excellent service to customers, whether in-person or through phone interactions.
  • Identified and rectified transaction errors involving imbalanced debits and credits.

Restaurant / Function Supervisor

Darwin Central Hotel
Darwin , NT
02.1998 - 12.2003

Kitchen Hand

Lone Star
Fremantle, WA
02.1995 - 12.1996

Wait Staff

Pizza Hut
Various Restaurants , NSW, Victoria, Darwin
11.1982 - 11.1994

Retail Shop Assistant

Granville Newsagency
Granville, NSW
04.1979 - 10.1982

Retail Shop Assistant

Prouds Jewellers
Liverpool, NSW
02.1976 - 04.1979

Education

High School Diploma -

Ashcroft High School
Ashcroft

Skills

  • Sales Leadership
  • Operations Management
  • Cross-selling strategies
  • Branch Marketing
  • Branch Operations Management
  • Account Review
  • Interviewing and Hiring
  • Relationship building and management
  • Shift Scheduling
  • Relationship Building
  • Sales Development
  • Operational Reports
  • Coaching and Mentoring
  • Performance Reviews
  • Customer Service
  • Business Development
  • Community Relations
  • Excellent work ethic
  • Staff Training
  • Key Performance Indicators
  • Dependable
  • Excellent communication skills
  • Client Relationship Management
  • Reliable
  • Excellent time management skills
  • Security and Safety Protocols
  • Regulatory Compliance
  • Approachable
  • Team Player
  • Multi-tasking ability
  • Documentation
  • Staff Supervision

Affiliations

  • Dragonboat paddler since 2005
  • Outrigging paddler since 2010

Accomplishments

  • Represented Club, State & Australia in Dragon Events within Australia and overseas, achieving Gold, Silver & Bronze
  • 2019 started an Outrigging & Canoe Club in Callala Bay, NSW

Timeline

Assistant Branch Manager

Westpac Group
06.2010 - 11.2012

Bank Teller

St George Bank
11.2004 - 11.2010

Restaurant / Function Supervisor

Darwin Central Hotel
02.1998 - 12.2003

Kitchen Hand

Lone Star
02.1995 - 12.1996

Wait Staff

Pizza Hut
11.1982 - 11.1994

Retail Shop Assistant

Granville Newsagency
04.1979 - 10.1982

Retail Shop Assistant

Prouds Jewellers
02.1976 - 04.1979

Bank Branch Manager

Westpac Group
2012 - Current

High School Diploma -

Ashcroft High School

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Tracy Hillman