Tracy Hyde
Rooty Hill,NSW
Summary
Knowledgeable assistant store manager offering several years working in BP retail sector. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Exceptional team leadership qualities and operational capabilities. Strong support to store Manager whilst also promoting proactive management of team activities and store operations. Eager and willing to progress and develop in the industry and contribute and support organisational goals and success.
Overview
26
26
years of professional experience
Work History
Assistant Store Manager
BP Australia
Seven Hills, NSW
05.2022 - Current
- Manage day-to-day operations including EOD processing, stock ordering, invoice receiving, scheduling shifts, assigning tasks.
- Supervise team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Inventory management and stock counts.
- Store presentation - merchandising, promotions, planograms and ticketing.
- Maintain a safe working environment by enforcing safety regulations.
- Provide training to new employees on company policies and procedures.
- Oversee all areas of cafe standards and quality by daily monitoring of food safety, reviewing bake sheets and waste reports and coffee machine calibrations.
- Resolve customer complaints in a timely manner and addressed any issues that may arise at store.
- Assist in recruiting by interviewing candidates for open positions in the store.
- Assist and motivate staff to achieve desired sales and KPI targets.
Assistant Store Manager
BP Australia
Kellyville, NSW
11.2020 - 05.2022
- Manage day-to-day operations including EOD processing, stock ordering, invoice receiving, scheduling shifts, assigning tasks.
- Supervise team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Inventory management and stock counts.
- Store presentation - merchandising, promotions, planograms and ticketing.
- Maintain a safe working environment by enforcing safety regulations.
- Provide training to new employees on company policies and procedures.
- Oversee all areas of cafe standards and quality by daily monitoring of food safety, reviewing bake sheets and waste reports and coffee machine calibrations.
- Resolve customer complaints in a timely manner and addressed any issues that may arise at store.
- Assist in recruiting by interviewing candidates for open positions in the store.
- Assist and motivate staff to achieve desired sales and KPI targets.
Customer Service Representative
BP Australia
Glendenning, NSW
12.2019 - 11.2020
- Greeting customers and offering assistance
- Informing customers of products including sales and promotional products
- Use of cash register, handling payments
- Creating and processing sales using cash, eftpos, credit cards and other methods of payments
- Changing fuel pricing when updates come through
- Preparing and making Barista style coffee
- Safe food handling; baking, replenishing and wastage
- General household duties; cleaning of shop, shelving, toilets, kitchen, dusting etc
- Store replenishment
- Forecourt cleaning
- Ordering stock eg, ice, gas bottles.
Customer Service Representative
BP Australia
Quakers Hill
01.2016 - 12.2019
- Greeting customers and offering assistance
- Informing customers of products including sales and promotional products
- Use of cash register, handling payments
- Creating and processing sales using cash, eftpos, credit cards and other methods of payments
- Changing fuel pricing when updates come through
- Preparing and making Barista style coffee
- Safe food handling; baking, replenishing and wastage
- General household duties; cleaning of shop, shelving, toilets, kitchen, dusting etc
- Store replenishment
- Forecourt cleaning
- Ordering stock eg, ice, gas bottles.
Reception/Customer Service
Eastern Creek International Karting Raceway
07.2010 - 12.2010
- Customer service
- Answering phone calls and customer enquiries
- Taking bookings and handling payments
- Use of office equipment such as fax, photocopiers, computers
- Input of track sessions on computer
- Viewing customer ID, signing of necessary waiver forms
- Getting customers geared in track safety gear
- Setting up and holding customer viewing of safety video prior to their track session
- Washing and drying of safety gear
- Restocking
- General cleaning.
Receptionist
Robert R. Andrews Real Estate Rooty Hill
01.1998 - 01.2000
- Data entry
- Administration
- Answering phone calls and customer enquiries
- Customer service
- Use of office equipment such as fax, photocopiers, computers, and online record management
- Handling confidential information including rental applications, and copies of personal identification, and confidential documents
- Receiving and processing incoming and outgoing mail
- Liaising with Property Managers and Real Estate Salespeople regarding their office administration needs and providing the appropriate support.
Education
Diploma - Diploma in Business
TAFE
Nepean12-2001
Skills
- Customer Service and Engagement
- Organisation, time management
- Interpersonal skills
- Honest, hard working
- Determination, persistent, patient
- Adaptable, efficient
- Responsibility, reliable
- Leadership and delegation
- Ability to work under pressure
- Able to work independently or part of a team
- Flexibility
- Diversity
Voluntary
2008-2020 Rooty Hill Public School- Reading groups, Mother/Father's day stalls, Cake stalls, Fundraisers, School excursions.
Licenses and Tickets
Car
Qualifications and Courses
2001, Diploma in Business (Real Estate management), TAFE, Nepean
References
References available on request
Timeline
Assistant Store Manager
BP Australia
05.2022 - Current
Assistant Store Manager
BP Australia
11.2020 - 05.2022
Customer Service Representative
BP Australia
12.2019 - 11.2020
Customer Service Representative
BP Australia
01.2016 - 12.2019
Reception/Customer Service
Eastern Creek International Karting Raceway
07.2010 - 12.2010
Receptionist
Robert R. Andrews Real Estate Rooty Hill
01.1998 - 01.2000
Diploma - Diploma in Business
TAFE
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