Tracy Kavanagh

· Lead administrative and operational processes across a large regional network, ensuring compliance with policies, WHS requirements, and HR standards.

· Draft, review, and implement policies and procedures to drive efficiency and consistency across stores.

· Provide leadership, coaching, and support to administration staff and store proprietors, fostering strong working relationships.

· Manage large-scale projects including store openings, closures, and relocations.

· Conduct audits and internal reviews to monitor compliance and identify opportunities for improvement.

· Oversee staffing levels, stock take processes, and financial reconciliations, supporting operational performance and minimizing unknown financial variances

· Investigate and resolve financial discrepancies and risk issues promptly and effectively.

· Led and supported a team of administrative staff, including workload allocation, training, and performance management.

· Supervised daily administrative operations, ensuring smooth office functioning and workflow efficiency.

· Completed financial stock take processes, reconciled discrepancies and prepared accurate stock take results for reporting.

· Prepared and maintained employee records, calculating hours and commissions, coordinated with external payroll providers and responded to employee queries regarding pay slips and leave balances

· Prepared and keyed financial data for month end and year end reporting, ensuring accuracy and timely submission of reports

· Ensured compliance with workplace health and safety regulations and policies

· Processed and issued invoices accurately and in a timely manner

· Monitored and reconciled customer accounts and followed up on outstanding debts.

· Liaised with internal teams and external customers to resolve billing queries

· Matched, verified and processed supplier invoices for payment

· Prepare weekly and monthly payment runs

· Reconciled supplier statements and resolved discrepancies in a timely manner

· Day to day administrative support including booking travel, coordinating meetings and conferences, maintaining filing systems