Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tracy Kent

Nairne,SA

Summary

Adept at fostering client relations and resolving complaints, demonstrated during through tenure at IPSL, where led teams to surpass targets through innovative problem-solving and critical thinking. Enhanced customer satisfaction significantly by streamlining operations and implementing efficient processes.

Overview

20
20
years of professional experience

Work History

Picker Packer

Decathlon
10.2023 - 03.2024
  • Enhanced order accuracy by carefully picking and packing items per customer specifications.
  • Printed labels, packaged boxes.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.

Operations Expert

IPSL
08.2012 - 09.2023
  • Collaborated with cross-functional teams to develop innovative solutions for complex operational challenges.
  • Maintained clear lines of communication with stakeholders at all levels of the organization, fostering a collaborative work environment focused on achieving common goals.
  • Improved customer satisfaction by resolving issues promptly and maintaining high standards of service delivery.
  • Led high-performing teams to consistently achieve or surpass established targets, fostering a culture of accountability and excellence.
  • Developed comprehensive training programs for new hires, ensuring quick onboarding and proficiency in job tasks.
  • Conducted regular performance evaluations of team members, providing constructive feedback and guidance for professional growth.
  • Streamlined operations by implementing efficient processes and workflow management techniques.
  • Optimized scheduling processes to maximize workforce utilization while maintaining employee satisfaction levels.
  • Ensured compliance with relevant regulations and industry best practices through thorough documentation and reporting.
  • Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
  • Collaborated on operational support tasks to achieve common goal.
  • Established and maintained productive staff relationships to Improve workplace morale, increase productivity and enhance personal growth.
  • Set clear goals to monitor targets and offered real-time input on performance and motivation.
  • Oversaw projects to help goals, tasks and milestones align with organizational strategy.
  • Tended to urgent correspondence to facilitate communication or resolution.
  • Implemented visitor management system to foster positive visitor experience and minimal disruption for employees.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Maintained database systems to track and analyze operational data.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Nanny

Private Family Client
09.2011 - 04.2012
  • Assisted with light housekeeping duties as well as running errands.
  • Prepared meals and snacks for children based on dietary guidelines.
  • Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
  • Supported children in play activities, meals, and snacks, hygiene and socialization.

Nanny

Private Family Client
11.2010 - 09.2011
  • Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
  • Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
  • Encouraged physical activity with outdoor play, sports, and fitness games for improved health and motor skills development.
  • Managed children''s schedules effectively to ensure timely completion of homework, extracurricular activities, and daily routines.

Room Leader

Lillys Cottage
11.2009 - 09.2010
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Room Leader

Sydney Cove Childcare
10.2008 - 10.2009
  • Self-motivated, with a strong sense of personal responsibility.
  • Developed strong relationships with families, providing regular updates on child progress and establishing trust.
  • Developed age-appropriate activities and crafts to engage children.
  • Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
  • Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
  • Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.

Childcare Director

Wishing Well Day Nursery
02.2004 - 08.2008
  • Engaged with parents and families to build positive relationships for children to thrive.
  • Recruited, selected, and retained high-quality staff to reduce turnover and foster stability.
  • Supervised and managed team of childcare professionals to guarantee highest standards of care.
  • Communicated with local and state government agencies to maintain compliance with all regulations.
  • Operated under licensing guidelines to protect health, safety and well-being of children.
  • Established strong relationships with parents through open communication and regular updates on child progress.
  • Ensured compliance with all relevant licensing requirements by maintaining detailed documentation and submitting timely reports as necessary.

Education

Some College (No Degree) - Childcare And Education

NVQ
United Kingdom

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Relations
  • Problem Resolution
  • Call centre experience
  • Complaint Handling
  • Complaint resolution
  • Client Relations
  • Conflict Resolution

Timeline

Picker Packer

Decathlon
10.2023 - 03.2024

Operations Expert

IPSL
08.2012 - 09.2023

Nanny

Private Family Client
09.2011 - 04.2012

Nanny

Private Family Client
11.2010 - 09.2011

Room Leader

Lillys Cottage
11.2009 - 09.2010

Room Leader

Sydney Cove Childcare
10.2008 - 10.2009

Childcare Director

Wishing Well Day Nursery
02.2004 - 08.2008

Some College (No Degree) - Childcare And Education

NVQ

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Tracy Kent