Tracy Kilday
Yeppoon
Summary
Dynamic Practice Manager with extensive experience at Yeppoon Family Practice, recognised for exceptional operational management and workforce coordination. Demonstrated expertise in securing practice accreditation, enhancing patient relations, and managing budgets effectively. Proven ability to build strong partnerships that ensure compliance and deliver quality care. Aiming to further elevate practice efficiency and patient satisfaction through innovative management strategies.
Overview
16
16
years of professional experience
Work History
Practice Manager
Yeppoon Family Practice
12.2019 - Current
- Directly reporting to business owners
- Medicare online claiming and exemptions and rejections.
- Coordinating staff and doctor’s education.
- Maintaining accurate records to achieve PIP for the practice.
- Maintaining and updating policy and produces.
- Preparation and delegation for practice accreditation.
- Overseeing all staff with all areas of the practice.
- Staff rosters.
- Support to registrars on the training program.
- Support and organise clinical rotations for medical and nursing student providing a diverse experience within the practice.
- Providing support to nursing staff to enable to them meet patient needs for enhance primary care.
- Recruitment including inductions and training.
- Management of the appointment book and layout.
- Organising team meetings and agendas.
- Maintain staff and doctors’ records with discretion.
- All IT issues including telehealth and webinars. Using several different software programs.
- Setting up new Dr’s in the software program and with Medicare paperwork including obtaining provider numbers.
- Liaise with allied health groups to set up contracts and the appointment book.
- Provide support to the head of finance through reporting and staying within the budget.
- Maintenance for the practice liaising with external contractors. Update and maintain asset register.
- Patient / Practice complaints.
GP Client Liaison
Central Qld Radiology
07.2018 - 12.2019
- Building strong relationships with GP’s, allied health professionals and specialists
- Looking after all Central Qld with 7 radiology sites
- Up dating S/S for contacts within the area
- Promoting new services
- Sharing information and knowledge with GP’s and staff in primary health on Medicare changes
- Event launching for a brand-new MRI machine in Gladstone
Practice Manager
Alma Street Medical
01.2018 - 07.2018
- Working as the Practice Manager at a GP Practice coordinating all day-to-day operations and HR business needs of the Practice.
Team Leader
The Family Practice
09.2009 - 01.2018
- General reception duties which included, answering telephone, scanning emailing, faxing photocopying, filing, greeting patients, billing and data entry.
- Medicare online claiming and exemptions and rejections.
- Coordinating staff and doctor’s education.
- Maintaining accurate records to achieve PIP for the practice.
- Liaison person for Coal Board Medicals.
- Maintaining and updating policy and produces.
- Preparation for practice accreditation.
- Overseeing all staff with all areas of the practice.
- Staff rosters.
- Support to registrars on the training program.
- Support and organise clinical rotations for medical and nursing student providing a diverse experience within the practice.
- Providing support to nursing staff to enable to them meet patient needs for enhance primary care.
- Recruitment including inductions and training.
- Management of the appointment book and layout.
- Organising team meetings and agendas.
- Approving orders and overseeing stores & stock control.
- Maintain staff and doctors’ records with discretion.
- All IT issues including telehealth and webinars. Using several different software programs.
- Setting up new Dr’s in the software program and with Medicare paperwork including obtaining provider numbers.
- Liaise with allied health groups to set up contracts and the appointment book.
- Provide support to the head of finance through reporting and staying within the budget.
- Maintenance for the practice liaising with external contractors. Update and maintain asset register.
- Patient / Practice complaints.
- Contribute to the weekly practice briefing.
- Promotional work within the practice, local community and national awareness 'weeks'.
Education
Dukeries Community College
New Ollerton, United KingdomSkills
- Operational management
- Workforce coordination
- Practice accreditation
- Patient relations
- Regulatory compliance
- Conflict resolution
- Building partnerships & relationship development
- Customer service awareness
- Interpersonal skills
- Stakeholder management
- Microsoft Office proficiency
- Database management
- Problem-solving
- Budget management
- Training coordination
- Regulatory compliance
References
Available on request
Education Training Software
- Fully proficient in the use of Microsoft Office
- MYOB & QuickBooks Accounting software
- CPR trained
- NVQ in Retail and Customer Care
- CUBIKO
- AUTOMED
- Mondays.com
- HotDocs
- Primary Sense
- Xero
- Deputy
- Google Drive
- Best Practice
- ZOOM
- TEAMS
- Skype
- Streamdeck
References
References available upon request.
Timeline
Practice Manager
Yeppoon Family Practice
12.2019 - Current
GP Client Liaison
Central Qld Radiology
07.2018 - 12.2019
Practice Manager
Alma Street Medical
01.2018 - 07.2018
Team Leader
The Family Practice
09.2009 - 01.2018
Dukeries Community College
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