Tracy Laity

• Assisted in the preparation of bodies for visitation or burial, adhering to strict standards of care.
• Established trust among clients by consistently delivering exceptional service while maintaining sensitivity towards their needs.
• Maintained facility cleanliness, ensuring a welcoming environment for grieving families.
• Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
• Managed all aspects of funeral arrangements for smooth and efficient service delivery.
• Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
• Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements.
• Discussed pre-arranged funeral options and explained pricing to clients.
• Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
• Picked up deceased at private homes, hospitals and county morgues.
• Improved client satisfaction by providing compassionate and personalized funeral services.
• Counseled bereaved individuals, offering emotional support during challenging times.
• Arranged transportation between sites for remains, mourners, pallbearers and members of clergy.
• Closed and secured caskets and led funeral corteges to churches and burial sites.
• Streamlined operations with effective communication between staff, clients, and vendors.
• Supported grieving loved ones through difficult time and aided with details such as obituary notice wording.

In my role with Maxima I was responsible for the claims and collogues at sites for Queensland and Western Australia.

I run zoom meetings with my team to advise them on what is required for each of our clients to obtain the evidence required to process the claims.

It is then collated to be lodged to the department.

There are data entry requirements, management and communication skills required for my role.

I also have a high quality of computer skills.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Responded to customer calls and emails to answer questions about products and services.
• Assisted in created Wage Subsidies for Employers.
• Communicated with employers regarding account services, statements, and balances.

• Adhered to alcohol policies and procedures and complied with local and state laws.
• In charge of gaming machines, maintenance and refilling machines Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
• Acknowledged guests even when busy and anticipated and responded to guest needs.
• Operated TAB and was in charge of Front Bar, closed down bar station according to sanitation regulations and safety standards.

• Managed front desk, banking and cleaned 3 floors and foyers.
• Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.

• Managed large projects and site requirements for our major clients.
• Responded to customer calls and emails to answer questions about products and services.
• Assisted call-in customers with questions and orders.
• Communicated with clients regarding account services, statements, and balances.
• Visited sites to provide orders and custom uniforms.

• Welcomed and greeted customers, answered questions and provided excellent customer service to contribute to memory-making experience.
• Maintained clean and safe work environment and monitored immediate area and surroundings for trash and debris.
• Monitored gaming activities in assigned area for gaming illegal actions or suspicious activities.
• Understood and demonstrated proper play of games to promote safety practices while opening, operating and closing venue.

Spent a few years as a stay at home mum.

• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.

• Contributed to customer-oriented team atmosphere driving sale targets and supporting organizational goals.
• Assisted customers with prompt and polite support in-person and via telephone.
• Helped customers locate products and checked store system for merchandise at other sites.