Tracy Lane
Gold Coast,QLD
Summary
A professional Business Administrator who has gained a wide range of experience and knowledge working in corporate, promotional, administration and hospitality sectors for over two decades. Comprehensive knowledge and proficiency in word processing, budgeting procedures and managerial skills. Strong understanding of customer service and highly experienced organisational ability.
Exceptional communication and presentation skills. Due to running multiple projects simultaneously, I am dedicated to delivering the highest quality service to employers, clients and customers. I pride myself in successfully completing projects to the best of my abilities and believe I have acquired the tools and knowledge over time for maximum productivity in the workplace. I am highly organised, self-motivated and able to work well within a team or individually. I have a loyal and reliable work ethic, excellent interpersonal skills and time management. I thrive in a fast-paced environment and have a strong eye for detail and problem solving.
Overview
34
34
years of professional experience
Work History
OFFICE / ACCOUNT MANAGER
Promotions Now
05.2011 - Current
- Source new business and service and grow existing clients through quoting, orders and prompt delivery of goods
- Maintain all office systems including accounts (suppliers/clients) and banking
- Source, brand and supply promotional items and corporate uniforms to both small and large corporate companies
- Customer service - main point of contact for new clients and maintain and grow existing clients with regular meetings and product updates
- Negotiate rates with suppliers ensuring best results for clients
- Deadline driven role - often required to fulfil high urgency orders with tight turn-around times
- Communicate and update clients regularly on new products
- To run all aspects of the business in the absence of the owner for extended periods at a time (3 months minimum)
- Maintain the office space & product displays, ensuring promotional merchandise is relevant, up-to-date and new products are displayed & promoted to clients.
OFFICE MANAGER
Dare Gallery
09.2009 - 04.2011
- Maintain all aspects of business including client and supplier enquiries, accounts, payroll and quality assurance
- Key contact for all client enquiries, orders, service issues and follow up
- Maintain finance systems including invoicing, payments and payroll processes
- Implemented new accounting processes to reduce payment issues.
MANAGER / OWNER
Dick Smith Electronics (Franchise)
05.1999 - 05.2007
- Covered all roles within the business from customer service, merchandising, stock control, staff training and accounts
- Built and executed business plan and showed profits from second year of business
- Customer service including sales, orders, promotions and sponsorship
- Staff training including hiring, product updates, inductions
- All aspects of accounts - stock control, money handling, payroll.
GROUP / CONFERENCE SALES & PUBLIC RELATIONS
Shangri-La Hotels & Resorts
10.1992 - 05.1999
- Responsible for group convention / incentive sales to 28 properties in Asia and co-ordinate annual Australia/New Zealand Roadshow
- Liaise and quote on new group/conference business to all hotels
- Organise and co-ordinate roadshow to all major Australian cities for visiting hotel representatives to meet with clients
- Attend and host hotel familiarisations and corporate client events for all markets (corporate and travel industry)
- Organize all aspects of office manager duties – staff recruitment, training, payroll, monthly reporting to head office, marketing planning, implement and maintain new database.
EXECUTIVE ASSISTANT TO DIRECTOR OF SALES AND MARKETING
Holiday Inn Menzies
11.1989 - 10.1992
- Performed all administrative duties for marketing department along with liaising with all other hotel departments and Asia Pacific regional offices for Holiday Inn
- Control and monitor budgets, month end reports, corporate rate contracts, assist with marketing plan
- Organise staff travel and appointments
- Attend and assist with organising and hosting hotel functions, site inspections and guest relations
- Recruit and train support staff
- Implement and grow database for all market segments.
Education
Business -
St Godric’s Business College
LondonHigh School Diploma -
St Catherine’s School
Sydney, NSWCourses
Skills
- Customer Service
- Operations
- Client Relationship Management
- Teamwork and Collaboration
- Order Management
- Project Management
- Account Management
- Vendor Relations
- Sales Expertise
Hobbies and Interests
I have a bubbly personality and an open and friendly nature and get on well with all kinds of people, from all walks of life. I enjoy music and socialising, attending concerts and live music performances on a regular basis.
Living on the Gold Coast, allows me to volunteer for the City’s upcoming events where the positive atmosphere, being a part of the community and the different experiences with people from all over the world ensure I enjoy life to the fullest.
Volunteer Work
- Gold Coast Commonwealth Games - 2018
- Pacific Airshow, Gold Coast (Corporate) - 2023
References
Available on request
Timeline
OFFICE / ACCOUNT MANAGER
Promotions Now
05.2011 - Current
OFFICE MANAGER
Dare Gallery
09.2009 - 04.2011
MANAGER / OWNER
Dick Smith Electronics (Franchise)
05.1999 - 05.2007
GROUP / CONFERENCE SALES & PUBLIC RELATIONS
Shangri-La Hotels & Resorts
10.1992 - 05.1999
EXECUTIVE ASSISTANT TO DIRECTOR OF SALES AND MARKETING
Holiday Inn Menzies
11.1989 - 10.1992
Business -
St Godric’s Business College
High School Diploma -
St Catherine’s School
Courses