Summary
Overview
Work History
Education
Skills
Certification
English
Multicultural Service Center (Morley)
References
Timeline
Generic
Tracy Leung

Tracy Leung

Perth,Australia

Summary

Application Support Worker with 4 years of social work training and over a decade of frontline experience. Expertise in behavior and emotional support for Cantonese and Mandarin-speaking communities. Demonstrated success in enhancing well-being through personalized care plans and family communication. Committed to confidentiality and high-quality care delivery.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Support Worker (HCP)

Multicultural Service Centre
Perth, WA
04.2025 - Current
  • Identified environmental challenges to customers' and participants' progress through support services and direct communication with stakeholders and caregivers.
  • Maintained accurate records of services provided, client progress, and goals achieved.
  • Reported client progress, abilities, and needs to Supervisors/ Service Co-ordinators to create individualized care plans.
  • Provided emotional support to individuals with physical or mental disabilities.
  • Maintained an organized, regular, and stable work/ support schedule with the team and customers in a timely manner.
  • Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
  • Facilitated communication between customers, caregivers, service providers regarding supporting needs, care plan, and concerns related to the customer's health status and well-being.
  • Developed strategies to assist individuals cope with life challenges.
  • Collaborated with allied health professionals to develop treatment/care plans for customers/participants.
  • Provided emotional and practical support to vulnerable costomers (Dimentia)& their families

Private Suppport Worker

Self-Employed
Perth
09.2024 - Current
  • Running errands such as picking up dry cleaning or groceries.
  • Organizing closets and cupboards in order to maximize storage space.
  • Cleaning and organizing living spaces, such as bedrooms, bathrooms, kitchens, and other areas of the home.
  • Assisting with pet care tasks such as feeding and walking pets.
  • Vacuuming carpets, rugs, furniture and hardwood floors.
  • Dusting surfaces throughout the house on a regular basis.
  • Turned mattresses and changed sheets to freshen bedding.
  • Documented key information from each service visit into detailed reports.
  • Prepared records of client progress and services performed under care.
  • Reported major concerns or deterioration in client's mental or physical condition to supervisor immediately.
  • Kept patient health and personal information private and confidential.
  • Delivered warm companionship with conversation, emotional reassurance and coordination of mentally stimulating activities.

Disability Support Worker

My Life Story
Perth, Australia
11.2021 - 05.2024
  • Transported patients safely to social activities and medical/therapeutic appointments
  • Maintained records of services provided, client progress, and goals achieved
  • Assisted clients with activities of daily living such as eating, dressing, and grooming
  • Participated in team meetings with supervisors, doctors, nurses, and therapists
  • Advised family members on how best to provide care for disabled loved ones
  • Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets
  • Communicated regularly with families of disabled individuals regarding care plans and updates

Education

Diploma Course - Mental Health

Trainsmart Australia
Perth
03.2025

Associate of Arts - Social Work

Hong Kong Shue Yan University
Hong Kong SAR
06-2008

Skills

  • Behavior support plans
  • Hygiene assistance
  • Grooming support
  • Adaptability and flexibility
  • Empathy and patience
  • Physical assistance
  • Client confidentiality
  • Emotional support
  • Flexible schedule
  • Housekeeping and meal preparation
  • Meal planning
  • First aid and CPR

Certification

  • Driver's Licence (Australia)
  • Police Clearance
  • NDIS Safeguard Training
  • NDIS Serious Incident Response Scheme Training
  • Code of Conduct for Aged Care Training
  • St. John First Aid Certificate

English

Chinese (Cantonese)
Native/ Bilingual
Chinese (Mandarin)
Professional
English
Professional

Multicultural Service Center (Morley)

Care Partner (Service Coordinator) 

References

References available upon request.

Timeline

Support Worker (HCP)

Multicultural Service Centre
04.2025 - Current

Private Suppport Worker

Self-Employed
09.2024 - Current

Disability Support Worker

My Life Story
11.2021 - 05.2024

Diploma Course - Mental Health

Trainsmart Australia

Associate of Arts - Social Work

Hong Kong Shue Yan University

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Tracy Leung