Tracy Louise Reynolds
Adelaide,SA
Summary
Dedicated Leader specialising in cultivating and strengthening stakeholder relationships. First-rate problem-solving and conflict management skills with a disciplined approach. A track record of contributing to and influencing organisational growth through expertise in strategy planning and implementation, people-centered leadership and management, solutions development, and through strong ability to translate organisational resources (policies, and human capital) to desired organizational outcomes.
Overview
18
18
years of professional experience
Work History
Project Director
Ventia
, VIC, TAS, SA
10.2023 - Current
- Monitored external vendors providing services related to the development process.
State Operations Manager
Ventia
Adelaide, SA
03.2023 - 10.2023
- Lead the delivery of SA defence business unit through contractual compliance, across operations and estate management.
- Driving Innovative commercial and BU level improvements and transformation programs.
- Providing commercial leadership and operational management to a high performing team with a focus on strategy, ingenuity, collaboration and growth.
- Fostering development and continuous learning, encouraging diversity of thought and inclusiveness.
- Lead and direct process improvement and system optimisation, strategically support delivery of operational services, project management and revenue growth through regular interactions with clients and stakeholders, building trust, confidence and capability delivering projects on time and within budget.
- liaison with internal and external stakeholders providing strategic advice on their critical management of estate maintenance, statutory maintenance, volume and cost of reactive and planned maintenance and driving improvements with the infrastructure services managers.
Identify and champion innovation and process efficiencies, support the implementation of continuous improvement solutions. - Delivering whole regional business recommendations and efficiencies leading to balanced outcomes to drive a safe work environment, mitigate risk and reduce cost and maintaining contractual compliance.
- Championing the use of data and analytics for improving delivery and decision making.
Robotics Operation Manager
AMAZON
06.2021 - 12.2022
- Maintaining Health and Safety
- 5’s Auditing
- Safety Auditing
- Customer Obsession
- Shift plan management
- Labor Planning
- Training and Development of leadership and team
- Inventory Control and systems environment
- Data collection and review of operating metrics
- Process improvement and change management
- Project management
Operations Manager NSW/ACT
OFFICEWORKS
07.2019 - 05.2021
- Chorale team and assist in delivering world class standards in-store, online platforms and within the business network
- Grow, coach, develop and lead frontline leadership team across multiple skill bases and work disciplines to deliver high standards of performance
- Building business plans
- Accelerate performance with full P&L Accountability
- Actively support national leadership planning for succession and future growth
- Shape, plan and execute the strategic and tactical business plans and ensure alignment with national strategy
- Collaborate with leadership team to identify trends to address category performance issues and opportunities to feed into business planning processes
- Drive accountability for operational execution and merchandising standards
- Ensure controls are in place to address shrink reduction and work with team to identify continuous improvement opportunities including Loss Prevention
- Collaborate with merchandise, planning and supply chain teams in the improvement and escalation of store execution, stock and delivery issues
- Analyse customer feedback to identify customer service improvements and work with stakeholders to develop improvement strategies
- Lead and support community engagement activities
- Monitor, analyse and report on store network performance, including various analysis and data points to leverage
- Role Model Safety
Area Operations Manager NSW
OFFICEWORKS
09.2016 - 01.2019
- Provide leadership, guidance, and support in maximizing sales opportunities through strong in-store support of company marketing activities and by ensuring each store offer is appropriate to the local market conditions
- Work with General Operations Manager to prepare store budgets that are realistic and are aligned to company goals and provide stretch to the function, and to ensure that all expenses are controlled and aligned to the budget and relative to sales performance
- Minimize shrinkage through adequate administrative controls and high store awareness, and ensure that all policies, procedures and processes within the function are fully compliant with the Trade Practices Laws
- Provide leadership to establish and maintain a culture and environment which encourages personal development, fosters teamwork, assists motivation and provides recognition; Ensure the development of the identified differentiating Officeworks business culture through the implementation and follow up of Vision and Values programs
Area Operations Manager NSW
BIG W
01.2012 - 09.2016
- Set direction for the store teams to ensure clarity regarding how they contribute to the area / divisional objectives and monitor performance of the area / division against objectives and take corrective action where required
- Operational execution and visual merchandising coaching
- Budget building and management of budget
Human Resources State Manager NSW
WOOLWORTHS PTY LTD
01.2010 - 01.2012
- Organisational Development: leading the budgeting and forecasting process for HR expenditure
- Managed the development of the regional HR strategy, which resulted in enhanced capability of the regional HR team
- Performed all HR functions including recruitment, planning and performance management, facilitation of HR audit, employee relations, training and development, workplace safety compliance, and resolution of disputes and grievances
- Successfully reduced the employee turnover in the region, and the number of management vacancies
Human Resources State Manager SA/NT
WOOLWORTHS PTY LTD
01.2007 - 01.2010
Education
Advanced Diploma - Business
Australian Institute of Entrepreneurs
Certificate IV - Workplace Training and Assessment
NSW Vocational Education & Training Accreditation Board
Certificate IV - Retail Management
NSW Vocational Education & Training Accreditation Board
Certificate - Assessment and Workplace Training
NSW Vocational Education & Training Accreditation Board
Certificate II & III - Retail Operation
NSW Vocational Education & Training Accreditation Board
Skills
- Client Relations
- Cost Analysis
- Budget Control
- Work Planning and Prioritization
- Team Leadership
- Strategy Development and Execution
- Stakeholder Relations
- Process Improvement
- Outbound Customer Fulfillment Operations
- Retail Industry: Store Operations Management
- Human Resource Management
- Business Development: Sales, Marketing
- Leadership
- Management
- Performance Management
- Employee Engagement
- Expenditure Control
- Business Transformation
- Policies
- Procedures
- Process Compliance
- Inventory Management
- Innovation
- Solutions Development
- Organizational Development
- Change Management
- Crisis Management
- Robotics
Accomplishments
- Launched first robotics site in Australia
- Lead 53 Stores with revenue of $660 Million
- Double digit sales growth First Half FY20/21
- Year on Year Sales growth FY16/17, FY17/FY18, FY18/19, FY19/FY20
- EBIT growth year on year FY16/17, FY17/FY18, FY18/19, FY19/FY20, First Half FY20/21
- Head of CODB Project – $1.5 Million dollar saving to business FY19/FY20, FY20/FY21
- Head Project Lead for National Loss Reduction Program - $2.5 Million dollar saving to business
- Leadership Award for Health Safety & Wellbeing 2019
- Leadership Award for Collaboration & Excellence 2018
- Store of the Year NSW 1 2018
- Nomination for Leadership Award 2017
- Successful Implementation of New Store Structure / New Support Office Structure
- Converted Loss Making Stores into positive EBIT stores
- Developed a National Performance Tool for Loss Making Stores
- Developed Pre-Employment Program for Retail Trainee’s
- Developed Pre-Employment Program for Indigenous
- Project Lead for Customer Delivery Options
- Project Lead for National Customer Experience Review
- Project lead for New Business and Acquisition transition tools
- Project Lead for Workforce Planning Task Review
- Developed Pre-Employment Program for Disability
- Steering Committee Member for Woolworths RAP
- NSW Award winner nominated by CRS Australia for Development of Disability Program
- National winner for BTS fundraising appeal 2017, 2018, 2019, 2020
- National winner for ALNF fundraising appeal 2016, 2017, 2018, 2020
Training
- Authentic Leadership; Safety Leadership; Resilience Leadership Training; Cultural Awareness; Emotional Intelligence Training; Advanced Business Writing; Anti Bribery Training; Competition and Consumer Law Training
- Safety The Big W Way; Personnel Leadership – participant; Personnel Leadership – facilitator; Coaching for High Performance; Georgia Leadership Program
- Fire Up – Officeworks Internal Senior Leader Development program 2019
- Authentic Leadership Program – Officeworks
- Thrive and Develop Training – Amazon
- Critical Management Training – Amazon
- Security Awareness Training – Amazon
- Right Crowd Training – Amazon
- Accounts Payable Training – Amazon
- Trailer Dock and Release Training – Amazon
- Legal Privilege Training – Amazon
- Basic Spill Recognition and Response Training – Amazon
- Injury and Incident Reporting Investigation Training – Amazon
- Making Great Hiring Decisions Training – Amazon
- Hire Risk Operations Permit to Work Training - Amazon
Timeline
Project Director
Ventia
10.2023 - Current
State Operations Manager
Ventia
03.2023 - 10.2023
Robotics Operation Manager
AMAZON
06.2021 - 12.2022
Operations Manager NSW/ACT
OFFICEWORKS
07.2019 - 05.2021
Area Operations Manager NSW
OFFICEWORKS
09.2016 - 01.2019
Area Operations Manager NSW
BIG W
01.2012 - 09.2016
Human Resources State Manager NSW
WOOLWORTHS PTY LTD
01.2010 - 01.2012
Human Resources State Manager SA/NT
WOOLWORTHS PTY LTD
01.2007 - 01.2010
Advanced Diploma - Business
Australian Institute of Entrepreneurs
Certificate IV - Workplace Training and Assessment
NSW Vocational Education & Training Accreditation Board
Certificate IV - Retail Management
NSW Vocational Education & Training Accreditation Board
Certificate - Assessment and Workplace Training
NSW Vocational Education & Training Accreditation Board
Certificate II & III - Retail Operation
NSW Vocational Education & Training Accreditation Board
Similar Profiles
Larion AugustLarion August
Qualified Technical Linesman at VentiaQualified Technical Linesman at Ventia
Cuong PhamCuong Pham
Grounds Maintenance at VentiaGrounds Maintenance at Ventia
Jessie GoddardJessie Goddard
Duty Supervisor at VentiaDuty Supervisor at Ventia
Luke BatteseLuke Battese
Q Store worker at VentiaQ Store worker at Ventia
ELTON BRANDON BOTELHOELTON BRANDON BOTELHO
Administration and Systems Manager at The Orange Umbrella (NDIS Provider)Administration and Systems Manager at The Orange Umbrella (NDIS Provider)