Summary
Overview
Work History
Skills
Websites
Training
References
Previous Employment
Timeline
Generic

Tracy McDonald

Wallan,VIC

Summary

As a PMO/Program Coordinator, my primary objective is to support the Program Manager and team with governance and Compliance. With my strong employment administration history, I love helping the extended team to achieve solid outcomes/deliverables. Manage staff on/offboarding to ensure smooth experience and people or contracts and ready to commence on day one. I have a thirst for new technology and enjoy working as part of a small close-knit team. Seasoned Program Coordinator with broad-ranging expertise in operations management and financial administration. Highly skilled in overseeing budget planning and championing strategic visions. Committed to driving teams toward success and sustaining organizational missions. Driven Program Coordinator with strong background in managing and overseeing various projects from initiation to completion. Skills include strategic planning, collaboration, problem-solving, and effective communication. Noted for improving operational efficiency and contributing towards positive organizational impact by aligning program goals with business objectives. Successful in fostering relationships across departments and implementing innovative solutions that drive success.

Overview

24
24
years of professional experience

Work History

PMO Program Coordinator

Linfox Logistics
Essendon Field, Vic
04.2022 - Current
  • Executed procurement reporting and established purchase order processes for timely invoice payments.
  • Conducted account investigations using SAP to ensure data accuracy.
  • Supported team of 12 to 18 project managers and over 230 global IT staff.
  • Streamlined IT contract management processes, enhancing visibility through online applications.
  • Led meetings with internal team members, consultants and contractors.
  • Managed project baselines and schedules utilising FoxPro, Sensei PPM Tool.
  • Ensured weekly timesheet compliance across multiple teams.
  • Facilitated efficient onboarding and offboarding of IT resources.
  • Oversaw PMO governance processes and participated in Sensei replacement working group.
  • Developed and updated project plans to document objectives, technologies, schedules, and funding.
  • Assessed, monitored and reported on work progression.
  • Produced status reports for customers and senior management.
  • Facilitated meetings between stakeholders to discuss project requirements, objectives or outcomes.

Resident Support Officer

Victorian State Government
Melbourne , Victoria
01.2021 - 04.2022
  • Managed rosters and rotations for team of 65 RSO.
  • Ensured compliance by overseeing healthcare staff operations.
  • Facilitated clear communication with stakeholders, including AOs and HCA nurses.
  • Created and maintained Air Purifier Master Excel file for tracking purposes.
  • Recorded auditable notes of floor movements in floor diaries.
  • Assisted in coordinating movements for tennis players and staff.
  • Administered site sign-in and COVID check for contractors and staff.
  • Provided onboarding support to new team members.

Program Delivery Specialist

Mercer (Australia) Pty Ltd
Melbourne, Victoria
02.2018 - 10.2020
  • Financial monitoring of Install Transition projects focused on $13 million under Operations supervision.
  • Implemented streamlined processes for project cost reports, emphasizing actuals versus forecasts.
  • Consolidated monthly Capex and Opex forecasting data for Finance Director analysis.
  • Developed weekly executive reports using Excel and prepared PowerPoint presentations for leadership.
  • Revamped onshore invoice process, leading to Oracle iProcurement adoption across Mercer Business.
  • Acted as subject matter expert for Oracle iProcurement MML global vendor relations at Marsh & McLennan Companies.
  • Oversaw payment management and burn down for 40-75 vendor contractors from various agencies.
  • Guaranteed accuracy of timesheet submissions to ensure precise tracking of project outcomes.
  • Developed and maintained project plans, timelines, and budgets.

PMO Support/Business Analyst, ITS (Workforce Management)

Telstra Corporation
Melbourne, VIC
09.2010 - 04.2017
  • Managed weekly delivery status reports to track concurrent project progress.
  • Compiled comprehensive project reporting on status, resources, costs, schedules, risks, quality assurance, and post-project evaluations.
  • Facilitated monthly meetings by setting agendas and documenting actions per engagement rules.
  • Delivered succinct reports to Workforce Program Manager and Customer Service Delivery Director.
  • Oversaw onboarding processes for staff, contractors, and vendors.
  • Acted as primary contact for internal stakeholders and external vendors.
  • Monitored financials to ensure statements of work remained within budget.
  • Ensured compliance with SSU security requirements and procedures throughout all operations.

Change Management Analyst, (Transformation – Fulfilment)

Telstra Corporation
Melbourne, Vic
11.2007 - 09.2010
  • Manage the Operations Shared Services Fulfillment Change portfolio (over $800 million).
  • Stakeholder management of the priority of the business requirement to be included with other changes for testing.
  • Highlight and manage projects, including risks and issues.
  • Budgeting and financial tracking due to the engagement and for the change portfolio.
  • Facilitation of a walkthrough with Architecture, business stakeholders, and the impacted domains to gain a solution and funding endorsement.
  • Responsible for outlining the key deliverables to internal stakeholders.
  • Provide process training and support for the Fulfillment team and other delivery teams within the Operations Shared Service.
  • Influential, able to gain 'buy-in' from employees, and able to instill change management.

Business Office Analyst (Telstra Account)

IBM
Melbourne, Vic
01.2006 - 11.2007
  • Delivered over $3M in outstanding deliverables ahead of financial year-end.
  • Managed rollout of PPM tool across multiple work units to enhance project coordination.
  • Generated daily tracking reports using Excel Pivot tables to monitor project progress.
  • Conducted gap analysis on process and project tracking tools to improve efficiency.
  • Facilitated training for new program delivery tools, benefiting over 150 project managers.
  • Supported account teams with SOW preparation for multi-million-dollar Telstra Transformation program.
  • Supervised and mentored team of up to 10 colleagues to ensure policy compliance.
  • Created dashboard reports for Account Management and Telstra Management to aid decision-making.

PMO Consultant/Business Office Manager (Asia Pacific)

IBM
Melbourne, Vic
01.2001 - 01.2006
  • Oversaw all aspects of MBO duties for Asia Pacific, including reporting and risk management.
  • Managed Telstra Account Intranet website, including work procedures and key contact information.
  • Ensured compliance with Sarbanes-Oxley and SOX requirements through active management.
  • Provided commercial support during contractual negotiations to enhance agreement outcomes.
  • Supervised and trained team, ensuring adherence to SLA timeframes.
  • Produced reports and presentations on fixed-price maintenance spend for account management.
  • Participated in Process Improvement Team with stakeholders from various delivery areas.
  • Compiled weekly and monthly RFS status and forecast reports.

Skills

  • Financial management and reporting
  • Change management
  • Stakeholder communication
  • Timesheet compliance
  • Resource onboarding
  • Risk management
  • Project management
  • Problem solving
  • Procurement strategies
  • PPM tool ownership
  • Financial analysis
  • Team coordination
  • Process improvement

Training

  • JIRA/Confluence Fundamentals
  • MS Project
  • Share Point Site Manager
  • Applying Fundamentals of Project Management
  • Introduction to SAP
  • Advance Excel
  • Effective Time Management

References

Available upon request.

Previous Employment

  • Swimming Teacher/Instructor Casual Employment
  • Drake Training – Site Co-Ordinator and Software Rollout
  • Moria Shire Council Customer Service office - Including VicRoads
  • Club Mulwala – Customer Service
  • Pavex Construction Pty Ltd – Receptionist, and Accounts
  • Mount Isa Irish Association – Customer Service
  • Rothschild Bros Pty Ltd – Office Receptionist and Junior Bookkeeper

Timeline

PMO Program Coordinator

Linfox Logistics
04.2022 - Current

Resident Support Officer

Victorian State Government
01.2021 - 04.2022

Program Delivery Specialist

Mercer (Australia) Pty Ltd
02.2018 - 10.2020

PMO Support/Business Analyst, ITS (Workforce Management)

Telstra Corporation
09.2010 - 04.2017

Change Management Analyst, (Transformation – Fulfilment)

Telstra Corporation
11.2007 - 09.2010

Business Office Analyst (Telstra Account)

IBM
01.2006 - 11.2007

PMO Consultant/Business Office Manager (Asia Pacific)

IBM
01.2001 - 01.2006

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Tracy McDonald