Summary
Work History
Education
Skills
Certification
Timeline
Bartender

Tracy Morrish

Caringbah,NSW

Summary

A highly professional food service worker, bringing valuable experience in fast-paced retail environments. Proven ability to handle food preparation tasks efficiently and maintain high standards of hygiene and safety. Known for strong teamwork and adaptability, ensuring smooth operations and customer satisfaction. Key skills include food handling, customer service, and inventory management.

Work History

Retail Worker

Woolworths Group
05.2022 - 10.2023
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
  • Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively.
  • Participated in regular inventory counts, allowing for accurate record-keeping and better decision-making regarding merchandise ordering.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Managed efficient cash register operations.
  • Prioritized helping customers over completing other routine tasks in store.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Wrapped, boxed and weighed bakery department products.

Delicatessen Assistant, Dairy and Freezer

Ritchies IGA
10.2005 - 11.2021
  • Enhanced customer satisfaction by providing exceptional service and product recommendations.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Listened carefully to customer instructions and prepared orders according to those preferences.
  • Opened new inventory and rotated stock by dates to maintain freshness.
  • Calculated total items needed to assemble party trays and placed orders for inventory.
  • Managed waste reduction by monitoring product shelf life and adjusting display quantities accordingly.
  • Efficiently sliced meats and cheeses to desired thickness for individual customer requests.
  • Supported other departments within the store as needed to ensure seamless operations across all areas of business activity.
  • Delivered prompt and accurate service, consistently meeting deadlines for special orders or catering events.
  • Mastered use of various equipment such as meat slicers, scales, and wrapping machines for efficient service delivery.
  • Maintained a clean and organized work area, ensuring compliance with health and safety regulations.
  • Participated in ongoing training sessions to stay updated on industry trends, new products, and food safety standards.
  • Increased deli sales through effective merchandising and attractive displays.
  • Demonstrated expert knowledge of deli products, guiding customers in their selections based on taste preferences or dietary needs.
  • Prepared custom sandwich orders, exceeding customers'' expectations in taste and presentation.
  • Assisted in inventory management, regularly restocking deli items for optimal freshness.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Offered product samples to customers, generating additional sales through taste-testing.
  • Monitored inventory levels to order new supplies and maintain consistent stock.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Prepared salads, soups and sandwiches for customers.
  • Filled out daily shift log to record amount of food prepared, used and leftover.

Bar Attendant/Waitress, Functions, Cashier

St George Leagues Club
12.1988 - 03.1995
  • Managed cash register transactions accurately, ensuring proper handling of payments and tips.
  • Successfully collaborated with other staff members to provide seamless service during high-volume periods.
  • Checked ID cards and verified bar guests were of legal age.
  • Operated and closed down bar station according to sanitation regulations and safety standards.
  • Enhanced customer experience by providing exceptional service and attending to their needs promptly.
  • Maintained a clean and organized bar area, ensuring a welcoming atmosphere for patrons.
  • Learned how to make wide variety of mixed drinks.
  • Notified management of guest complaints for quick, effective resolution.
  • Delivered food to customers at bar and tables.
  • Contributed to team success by cross-training in various roles such as server or host when needed, demonstrating adaptability and versatility.
  • Implemented effective time management strategies to balance multiple responsibilities during peak hours without compromising service quality.
  • Assisted with event planning and execution for special occasions held at the venue, creating memorable experiences for guests.
  • Prepped menu items to serve guests quickly resulting in high levels of customer satisfaction and excellent feedback scores.
  • Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
  • Assisted in setting up and breaking down bar area for special events.
  • Operated POS system to collect payments from customers.
  • Arranged tables and chairs for special occasions and events.
  • Operated dishwashers and other kitchen equipment according to safety guidelines.
  • Greeted customers and provided menus upon arrival to dining room.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.

Receptionist

International Roofing Services
01.1989 - 12.1990
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Streamlined invoice processing to ensure timely payments and financial operations.
  • Organized, maintained and updated information in computer databases.
  • Sorted, received, and distributed mail correspondence between departments and personnel.

Education

Australian Traineeship System - Secretarial Studies And Office Administration

Metropolitan Business College
Sydney
08.1990

Cronulla High School
Cronulla, NSW
11.1987

Skills

  • Reliability and punctuality
  • Cash Handling Accuracy
  • Stock replenishment
  • Merchandise Display
  • Shipment Receiving
  • Customer Assistance
  • POS System Operation
  • Attention to Detail
  • Strong Communication and Interpersonal Skills
  • Store Opening and Closing
  • Team Leadership
  • Item Ticketing and Pricing
  • Register Opening and Closing
  • Documentation And Reporting

Certification

Statement Of Attainment - Workplace Hygiene

Statement Of Attainment - Responsible Service Of Alcohol

Statement Of Attainment - Responsible Gambling Services

Timeline

Retail Worker

Woolworths Group
05.2022 - 10.2023

Delicatessen Assistant, Dairy and Freezer

Ritchies IGA
10.2005 - 11.2021

Receptionist

International Roofing Services
01.1989 - 12.1990

Bar Attendant/Waitress, Functions, Cashier

St George Leagues Club
12.1988 - 03.1995

Australian Traineeship System - Secretarial Studies And Office Administration

Metropolitan Business College

Cronulla High School

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Tracy Morrish