Tracy Nankervis
Yanchep
Summary
Dynamic professional with extensive experience in Customer Service and Sales Support. Proven ability to maintain high standards in hospitality and community services while effectively managing inventory. Recognized for strong communication skills and teamwork, consistently enhancing customer satisfaction and operational efficiency.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Shop Assistant
The Oven Door Bakery
02.2025 - 11.2025
- Enhanced shop operations by independently managing daily tasks and responsibilities.
- Delivered exceptional customer service, assisting with purchases and inquiries effectively.
- Ensured security by opening and closing the shop each day without incident.
- Accurately processed cash transactions, maintaining financial integrity during operations.
- Streamlined inventory management by ordering stock daily and liaising with suppliers.
- Reduced food waste through improved stock rotation and product management practices.
Cook/Kitchenhand
Wanneroo Sports Club, Yanchep Sports Club
06.2023 - 08.2023
- Assisted in kitchen operations, food shopping, food preparation, and meal presentation
- Ensured Safe Serve compliance and high standards of hygiene
- Conducted inventory checks and rotated stock for freshness
- Maintained clean work areas and upheld grooming and uniform standards
- Delivered prompt and accurate service, resulting in high customer satisfaction
Waitress
Sovereign
02.2023 - 04.2023
- Enhanced customer satisfaction through friendly, efficient service delivery.
- Processed customer orders accurately using POS system for seamless transactions.
- Resolved customer complaints promptly, ensuring positive experiences and retention.
- Developed rapport with regular customers, boosting referrals and repeat business.
- Upheld cleanliness standards in dining area, complying with health and safety protocols.
- Served alcohol responsibly, adhering to local regulations and guidelines.
Education Assistant (Special Needs)
Various Schools
05.2012 - 11.2016
- Enhanced student independence through daily living and learning support.
- Facilitated feeding, hygiene, and mobility assistance for students with disabilities.
- Collaborated with educators to create and implement Individual Education Plans (IEPs).
- Implemented innovative techniques to improve student learning and social interactions.
- Maintained safety and dignity for all students during activities and transitions.
Skills
- Customer service excellence
- Food safety and hygiene
- Teamwork and collaboration
- Special needs support
- Communication and interpersonal skills
- Adaptability and problem-solving
- Inventory management
- Complaint resolution
Certification
- Food Handling Certificate – Environmental Health Australia FoodSafe (2024-09)
- Certificate III Community Services – Industry Skills Training (2023-08)
- RSA Certificate (2022-12)
- Certificate III in Education Support (2013-06)
- Certificate IV in Education Support, Special Needs (2013-12)
- Manual Handling Certificate (2013)
- Accommodating Students – DSF Dyslexia SPELD Foundation (2014-06)
- Hoisting & Changing (2014-07)
- Asthma Training for Accreditation (2015-03)
- Hydrotherapy & Physiotherapy (2015)
- Team Teach (2015-03)
- SENND (2015-05)
- Zones of Regulation (2015-05)
- TEACCH Training Program (2015)
- Police Clearance (2023-03)
- National Crime Check (2023-01)
- Current & Clean Driver's Licence
Timeline
Shop Assistant
The Oven Door Bakery
02.2025 - 11.2025
Cook/Kitchenhand
Wanneroo Sports Club, Yanchep Sports Club
06.2023 - 08.2023
Waitress
Sovereign
02.2023 - 04.2023
Education Assistant (Special Needs)
Various Schools
05.2012 - 11.2016