Tracy Patriarca

Provide expert consulting services on disability inclusion and workplace accessibility as a contractor, through my registered business - "Compassionate Pathways Consulting" to IWS
• Develop and deliver training sessions on disability awareness and inclusive workplace practices.
• Present training sessions and workshops
• Assess and improve policies to align with compliance and best practices.
• Assist businesses in understanding and implementing reasonable adjustments.
• Engage with stakeholders, including employees, HR professionals, and external organisations.
• Assist with Business Development Activities

SDA Property Management & Investor Relations

• Managed operations and performance of over 50 Specialist Disability Accommodation (SDA) properties across Western Australia.
• Maintained strong, ongoing relationships with property owners and investors, providing regular updates on occupancy, compliance, and market trends.
• Ensured all SDA properties met NDIS compliance standards and were maintained to a high standard.
• Collaborated with the Property Management team to resolve property-related issues promptly and effectively.
• Delivered detailed performance reports to investors and stakeholders, including insights on property outcomes and participant satisfaction.

Participant Procurement & Stakeholder Management

• Developed and executed strategies to attract and successfully onboard SDA participants.
• Built and sustained strong relationships with participants, families, support coordinators, and advocacy groups.
• Facilitated participant onboarding processes, including property tours, tenancy agreements, and transition support.
• Strengthened partnerships with NDIS providers, community organisations, and government agencies to enhance service delivery.
• Represented Brighter Living Australia at industry expos, networking events, and key stakeholder meetings to promote SDA offerings and build brand presence.

• Assist clients and their families through their NDIS Journey, and to understand the funding and supports in their NDIS plan
• Assist the client/guardian to access and use the client portal
• Assist the client to link with providers of their choice for their Allied health, accommodation, community, and equipment needs
• Monitoring the funding (expenditure) and reporting any exhausted or depleted funds
• Support the development of service agreements, bookings, and referrals for assessments with providers
• Resolve points of crisis (providers issues, funding exhaustion/welfare checks needed, decline in health)
• Support the client and their network to understand NDIS processes, such as: establishing agreements with service provide, managing budget, setting and refining goals
• Maintain client case notes/billings and make sure KPIs are met
• Regular auditing of client information/contacts and case notes
• Where a client experiences a change in circumstances; notify NDIA of this change of situation and seek the appropriate reports and assessment needed through the therapy team to pursue the changes needed
• Delegating to therapists in terms of any reports or assessments needed for end of plan reporting or changes in situation
• Seeking housing assessments and reports to assist the client to pursue any housing goals
• Seeking SDA or SIL accommodation when the client receives this support/funding in their plan
• Hospital transition – liaising with NDIS HLO/Social workers in times where the client is hospitalised for a long period of time, or safety needs are to be met before discharge
• Seeking SAT Guardianship and public trustee where needed

• Individual case coordination and advocacy of children and youth from Kindergarten to Year 12, who may exhibit; extreme, complex, and challenging behaviours, special needs, and mental health concerns
• Mentoring/coaching of school staff in classroom management strategies/behaviour support techniques and modelling of trauma informed practice to support the identified students’ specific needs in the classroom
• Develop appropriate supports and strategies to promote positive behaviours, social emotional well-being, and student engagement in schools
• Collaborative planning, development and implementation of intervention plans/risk management plans and service agreements, to meet the identified needs of the student and school
• Liaise and facilitate case review and service agreement meetings with families/parents, students, primary schools/college staff and multi-disciplinary teams involved
• Workshop facilitation for school staff, dependent upon the schools’ requirements for professional learning
• Achievements
• Creation of a professional learning course on a social emotional learning program, designed for presentation to whole school staff for professional development
• Whole school coaching and modelling to embed the Zones of regulation program (social emotional learning program) throughout all learning areas/classrooms from Kindergarten to Year 6
• Designed and created lesson plans/packages and resources for the Zones of reg/SEL program presented, to suit all individual needs and learning levels across school settings

• To provide educational support for special needs students from years 3-5, across all learning areas
• Implementation of Individual Education Plans and Individual Behaviour Management Plans
• Community Access programs
• Implementing speech & occupational therapy programs
• Delivery of early intervention program for students with autism in the Early intervention centre setting
• Achievements
• Approached by the Principal to tutor a student with auditory processing difficulties and intellectual disability, due to my experiences in
• Auslan/Makaton key word signing
• Applied Behaviour Analysis/Discrete trial training
• Cued articulation

• Provide care and support to students aged 3-12 with multiple special needs
• Assistance in: Swimming, Occupational and Speech therapy
• Support students with ASD to use the PECS and reverse PECS (Picture exchange communication system)
• Toileting/Hygiene and oral feeding
• Hoisting for transition into equipment
• Independent Living skills/Community Access for students with ASD
• Sourcing Community Access
• Applied Behaviour Analysis and discrete trial training

• Adapt the curriculum to suit individual needs in mainstream classes attended
• Providing educational support though the curriculum for all secondary students
• Coordinate Work experience placement for the secondary Year 10/11 students
• Collate Recreational Activities brochure and information for after school and weekend activities for students and their parents
• Teach Independent Living Skills – cooking/hygiene/dressing
• Involvement with all Individual Behaviour Management Programs and Individual Education Programs for the students in the Unit, regularly attend meetings with both parents and teachers

• Provide support to all the students in the classroom through all learning areas
• Perform (Applied Behavioural Analysis) with Year1/2 students with Autism who had programs provided by either Therapy Focus/ISADD
• Work in a TEACCH classroom setup
• Direct Instruction lessons/one on one lessons/group lessons
• Toileting programs
• Community Access
• Apply and be involved with all Individual Behaviour Management Programs and Individual Education Programs, regularly attend meetings with both parents and teachers

• Provide One on One support in all areas of the childcare curriculum
• Behaviour management strategies
• Toileting/hygiene/food preparation
• Design and implement an educational program to prepare for entry to kindergarten (worked in a 1:1 situation)