Tracy Ricardi
Trinity Beach,QLD
Summary
Talented manager with expert team leadership, planning and organizational skills built during a successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Pride myself on being a collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
16
16
years of professional experience
Work History
Sales Representative / Account Manager
Coxen Cleaning Supplies
04.2023 - Current
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Negotiated contracts to secure long-term business relationships and favourable pricing for clients.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Executive Housekeeping Manager
Delaware North
02.2022 - 02.2023
- Streamlined housekeeping operations for increased efficiency through regular staff training and performance evaluations.
- Maximized guest satisfaction by promptly addressing any concerns or special requests related to room cleanliness or amenities during their stay.
- Oversaw laundry operations, managing efficient workflows while maintaining consistently high levels of linen quality for guests.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Conducted regular inspections of guest rooms and public areas to ensure adherence to quality standards and address any issues promptly.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
- Procedure writing and implementation cleaning procedure for introduction of Lizard House to market.
- Train across all areas for Elite guest stays focusing on need for privacy, confidentiality and high end detailed service.
- Providing cleaning service, linen, as well as paper amenities to 92 staff accommodations.
Laundry Manager/ Assistant to Executive Housekeeper, Executive Housekeeping Manager
Intercontinental Hayman Island Resort
05.2019 - 01.2021
- Ensuring that all areas of the resort Housekeeping/laundry are both operationally & financially maintained at all times as well as implementation of procedure after long closure period including with below duties included but not limited to;
- Laundry start up am procedure including daily preventive maintenance for all machinery, filters and drains. Including reporting of issues for third party service tech and sign off for all users.
- Rosters for best practise including low revenue periods & daily staff management to form base lines for financial department's.
- Laundry Chemical management implementation and management of ordering, stock housing, and removal of empty drums from site.
- Assisting in the daily processes of all quality control measures & standards from the delivery of soiled linen & towelling through the entire process ensuring a premium controls are in place to maintain guest satisfaction.
- Daily monitoring of all Laundry equipment & machinery including but not limited to Jenison and Milnor and IPSO machinery, understanding of operation of all equipment, trouble shooting for all equipment in a remote environment.
- Guest/ uniform Dry-cleaning and pressing service.
- Uniform management for all ordering, repairs, seamstresses wage management, daily processing of all on island staff and contractors uniform's.
- Hands on daily assistance where required in all areas of Uniform/ Laundry Operations.
- Housekeeping management of 164 well appointed and newly refurbished guest rooms, all public aria's and staff aria's with in resort complex. two high end private residences along with two high end guest houses.
- Coordination of linen and amenities movement in keeping with budget.
- Management of budget for all areas of HSK department, P&L reporting every 30 days.
- Covid 19 stands for HSK department operating under IHG implementation. Completed schedules, shift reports, and other business documentation.
- Best practice in cleaning stand to achieve high guest satisfaction score and maintain these scores. Average 92% cleanliness across all areas during operating months in 2020.
- Overall Management of 32 room attendants, 12 laundry/uniform attendants, 8 public area cleaners working 24 hour roster, 1 PAC supervisor, 2am shift supervisors, 2 pm shift supervisors, HSK coordinator, Assistant HSK Mgr, as well as Laundry Mgr.
Resort /Commercial Laundry Manager
Sheraton Grand Mirage Resort Port Douglas
01.2015 - 03.2019
- Ensuring that all areas of the largest far northern resort laundry are both operationally & financially maintained at all times with below duties including;
- Rostered Wage budget and expense budget management in keeping with annual,quarter and month forecasting as well as actuals reporting.
- Supply and Consumables budget forecasting, management and actuals reporting.
- Laundry Chemical management, including ordering, storage as well as WH&S.
- Assisting in the daily processes of all quality control measures & standards from the delivery to receivals to ensuring a premium product.
- Daily monitoring of all Laundry equipment & machinery including but not limited to Chicago and Ipso machinery.
- Guest valet needs, collection, processing, returning as well as posting charges.
- Uniform management for up to 320 staff working in multiple departments.
- Hands on daily assistance where required in all areas of Laundry Operations.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Collaborated with property owners/managers to negotiate favourable contracts for laundry supplies.
- Sales, marketing and contracting for hire linen.
- Pricing of contract and hire linen.
- Quoting for clients as well as ROI potential for owners.
- Purchase and replacement of all laundry related stock.
- Purchase, quality control and replacement of all resort, contract and hire linens.
Assistant Head of Housekeeping
Mantra Pepper's Beach Club
04.2013 - 05.2014
- Weekly Rostering to forecasts ensuring all business KPI's & Budget forecasts are monitored & rosters managed to reflect changes in demand
- Ensuring all Wage Productivity & Efficiency KPI's are monitored & met daily & weekly
- Ensuring guest satisfaction is monitored & maintained at the highest possible standard to ensure positive reflection of guests stays & perspective to repeat business
- Formulating & balancing of weekly wages & rosters for pay scheduling by finance department
- Recruiting & training of new staff based on demand
- Ensuring any and all guest request are attended to within acceptable time frame
- Implementation & management of Housekeeping Training schedules including regular time & motion studies
- Ordering and maintaining of stock levels
- All EOM & EOD Procedures
Laundry/Valet Team Leader
Hilton Hotels Cairns
01.2012 - 12.2012
- Maintaining daily operation in Laundry and dry Cleaning
- Rostering of five full time staff and seven part time staff
- Maintaining wage budget for Laundry area
- Maintaining wage budget for Valet area (Dry Cleaning)
- Furthering customer relations for all existing and new external customers and contract holders
- Delivering five star standard for all guest and client work
- Delivering five star standards for all hotel uniforms, F&B line as well as all room linen and soft furnishings
- Working to improve staff with company developed incentives
- Working to improve, develop and maintain sustainable work practices under hotels sustainability policy and directive.
Executive Housekeeper of Novotel & Grand Mercure
Rockford Hotels
01.2009 - 01.2011
- Manage a team of two supervisors and 2 to 3 house porters and 32 casual/part time room attendants
- 223 varying room types spread over 100 acres
- Weekly Rostering to forecasts ensuring all business KPI's & Budget forecasts are monitored & rosters managed to reflect changes in demand
- Ensuring all Wage Productivity & Efficiency KPI's are monitored & met on a daily & weekly basis
- Ensuring guest satisfaction is monitored & maintained at the highest possible standard to ensure positive reflection of guests stays & perspective to repeat business
- Formulating & balancing of weekly wages & rosters for pay scheduling by finance department
- Recruiting & training of new staff based on demand
- Ensuring any and all guest request are attended to within acceptable time frame
- Implementation & management of Housekeeping Training schedules including regular time & motion studies
- Ordering and maintaining of stock levels
- All EOM & EOD Procedures
Commercial Laundry Manager 2IC
Rockford Hotels
01.2009 - 01.2011
- Ensuring all areas both operationally & financially maintained at all times with below duties including;
- Rosters & daily staff management
- Laundry Chemical management
- Assisting in the daily processes of all quality control measures & standards from the delivery of soiled linen & towelling through the entire process ensuring a premium product
- Daily monitoring of all Laundry equipment & machinery( Chicago Flat Sheet Ironer, 4 x 45kg Primus Washing Machines, 3 x 10,000 lbs gas dryers
- Hands on daily assistance where required in all areas of Laundry Operations.
Housekeeping Supervisor
Rockford Hotels
01.2008 - 01.2009
- Supervision of 20 - 25 Room attendants
- Ensuring all room cleaning standards were maintained to a premium level
- Supervision of House Porters
- Assistance with all Housekeeping rostering
- Daily hands on assistance in Commercial Laundry
Education
High School Diploma -
TAFE NSW Riverina Campus
Deniliquin, NSW11.2005
Skills
- Microsoft Word, Excel and Outlook
- Protel Hotel Management System
- Charts Hotel Management System
- Opera Hotel Management System
- Ezy Software Business Management Software
- Jim2 44 enterprise resource planning Software
- Customer Relations
- Staff Support
- Performance Improvement
- Personnel Training
- Customer Service
- Performance Tracking
Personal Information
Hobbies:
I have worked as a band manager to support act touring with Busby Marou, a production manager for Tropical Art, Shakespeare at the Tanks, Radio and Podcast host, Co-operator of Uncovered Original Music.
I'm passionate environment, humanity and education.
References
- Matthew Field, Coxen Cleaning Supplies, Information can be given on request.
- John Comber, Lizard Island Resort, Information can be given on request.
- Myra Sullivan , Hayman Island Resort, Information can be given on request.
- Steve Sadler, Pullman Palm Cove Sea Temple Resort and Spa, Information can be given on request.
Timeline
Sales Representative / Account Manager
Coxen Cleaning Supplies
04.2023 - Current
Executive Housekeeping Manager
Delaware North
02.2022 - 02.2023
Laundry Manager/ Assistant to Executive Housekeeper, Executive Housekeeping Manager
Intercontinental Hayman Island Resort
05.2019 - 01.2021
Resort /Commercial Laundry Manager
Sheraton Grand Mirage Resort Port Douglas
01.2015 - 03.2019
Assistant Head of Housekeeping
Mantra Pepper's Beach Club
04.2013 - 05.2014
Laundry/Valet Team Leader
Hilton Hotels Cairns
01.2012 - 12.2012
Executive Housekeeper of Novotel & Grand Mercure
Rockford Hotels
01.2009 - 01.2011
Commercial Laundry Manager 2IC
Rockford Hotels
01.2009 - 01.2011
Housekeeping Supervisor
Rockford Hotels
01.2008 - 01.2009
High School Diploma -
TAFE NSW Riverina Campus
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