Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Tracy Roberts

Ulverstone,TAS

Summary

Dedicated Administration Officer with a focus on effective communication and task coordination. Skilled in managing customer inquiries and maintaining accurate records, contributing to streamlined operations and improved client relations.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Administration Officer

Community Corrections
Devonport, Tas
06.2021 - Current
  • Coordinated effective communication across clients, staff, and external agencies
  • Updated databases with new customer contact details or changes in existing accounts.
  • Answered incoming telephone calls and responded to customer enquiries promptly and courteously.
  • Monitored stock levels within the office environment, placing orders when necessary.
  • Completed day-to-day duties accurately and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Case Work Support Officer

Community Corrections
Devonport, Tas
12.2024 - 07.2025
  • Provided administrative support to community corrections programs and staff.
  • Coordinated appointments and schedules for client meetings and assessments.
  • Maintained accurate records of client interactions and progress notes.
  • Facilitated communication between clients, probation officers, and service providers.
  • Conducted intake interviews to gather information from new clients.
  • Resolved customer queries in a timely manner.
  • Completed day-to-day duties accurately and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Assisted with clients' requests and answered questions.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

Cook

Mt St Vincent Nursing Home
Ulverstone, TAS
01.2017 - 01.2021
  • Prepared nutritious meals according to dietary needs of residents.
  • Collaborated with nursing staff to address residents' specific dietary restrictions.
  • Prepared dishes in a fast-paced environment, working with teammates to maintain a high resident satisfaction rate.
  • Followed established procedures and requirements for safe food handling, storage and service.
  • Managed portion control using correct utensils during preparation and plating.
  • Resolved customer complaints regarding food quality or services provided.
  • Coordinated orders to expedite food from kitchen according to cook time and delivery time.
  • Maintained consistent quality and high accuracy while preparing identical dishes daily.
  • Coordinated with wait staff to ensure the timely delivery of meals to residents.

Caregiver

Mt St Vincent Nursing Home
Ulverstone, TAS
03.2011 - 01.2021
  • Supported clients in daily living activities and personal care requirements.
  • Communicated effectively with families regarding client progress and needs.
  • Collaborated with healthcare professionals to support client care plans. dressing and personal care needs.
  • Respected the rights of each individual client while maintaining confidentiality of all personal information.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Followed the care plan and directions.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Followed safe lifting and transferring techniques to transport residents.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Participated in team meetings regarding client progress or concerns raised by family members.
  • Built strong and trusting rapport with clients and loved ones.

Education

Professional Bounderies -

Tasmanian Government
04-2024

Motivational Interviewing -

Tasmanian Government
12-2022

Case Management Foundations -

Tasmanian Government
12-2022

Standard Mental Health First Aider -

Mental Health First Aid Australia
10-2022

Certificate III in Commercial Cookery -

Workforce
08-2019

Certificate III in Aged Care -

Work And Training
06-2016

Certificate II in Hospitality (Operations) -

Tafe Tasmaina
08-2005

Parklands High School
Burnie, TAS
12-1988

Skills

  • Appointment scheduling
  • Customer relations
  • Record keeping
  • Office administration
  • Communication skills
  • Time management
  • Attention to detail
  • Customer service
  • Schedule management
  • Database administration
  • Calendar management
  • Reporting skills
  • Document preparation
  • Administrative support
  • Client communication
  • Stakeholder relations
  • Verbal and written communication
  • Task prioritization

Affiliations

  • I love looking after my granddaughter
  • Being with family and friends
  • Camping
  • Speedway
  • Downtime

Certification

  • Manuel Car License
  • National police check
  • Working with Vulnerable People

Timeline

Case Work Support Officer

Community Corrections
12.2024 - 07.2025

Administration Officer

Community Corrections
06.2021 - Current

Cook

Mt St Vincent Nursing Home
01.2017 - 01.2021

Caregiver

Mt St Vincent Nursing Home
03.2011 - 01.2021

Professional Bounderies -

Tasmanian Government

Motivational Interviewing -

Tasmanian Government

Case Management Foundations -

Tasmanian Government

Standard Mental Health First Aider -

Mental Health First Aid Australia

Certificate III in Commercial Cookery -

Workforce

Certificate III in Aged Care -

Work And Training

Certificate II in Hospitality (Operations) -

Tafe Tasmaina

Parklands High School

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Tracy Roberts