Tracy Scott
Umina Beach,NSW
Summary
Skilled at routing calls and mail, setting appointments and documenting information. Good customer service and data entry skills and capability to handle multiple phone lines. Versatile Switchboard Operator skilled in managing high-volume work in fast-paced hospital environments. Experienced making connections, taking messages and calling out announcements.
Overview
17
17
years of professional experience
Work History
Switchboard Operator
NSW Health
01.2019 - Current
- Improved call efficiency by effectively routing and managing incoming calls for a busy office environment.
- Enhanced customer satisfaction by promptly addressing inquiries and directing them to the appropriate department.
- Maintained accurate records of all calls, ensuring timely follow-ups and resolution of issues.
- Assisted in reducing hold times with swift call handling and efficient use of switchboard system features.
- Strengthened company reputation by upholding confidentiality when dealing with sensitive information during call transfers.
- Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
- Facilitated emergency response efforts by swiftly connecting callers to relevant personnel or services when necessary.
Ward Nursing Assistant
NSW Health
01.2007 - 01.2019
- Improved patient care by providing assistance with daily living activities and personal hygiene tasks.
- Enhanced patient safety through diligent monitoring of vital signs and reporting changes to the nursing staff.
- Collaborated with interdisciplinary team members for efficient care coordination and comprehensive treatment plans.
- Maintained clean and organized patient rooms, ensuring a comfortable environment conducive to healing.
- Provided emotional support to patients and their families during difficult times, fostering trust and open communication.
- Contributed to effective communication among healthcare professionals by accurately documenting patient information in electronic medical records.
- Prevented complications by turning bedridden patients regularly and assisting with range-of-motion exercises as directed by physical therapists.
- Facilitated mealtime routines by feeding patients who were unable to feed themselves, paying close attention to dietary restrictions and nutritional needs.
- Reduced risk of infection through proper handling of contaminated materials and diligent adherence to infection control protocols.
- Demonstrated empathy towards diverse populations while providing culturally sensitive care tailored to individual needs.
- Managed time effectively between multiple assigned patients, prioritizing tasks based on urgency and importance.
- Promoted a safe work environment through strict adherence to OSHA guidelines on chemical handling and storage in the mortuary setting.
- Proactively identified changes in patient condition or behavior, alerting appropriate healthcare personnel for prompt intervention when necessary.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
Education
RSA -
OLGR
Online2024
Year 10 -
Asquith Girls High School
Asquith, NSW11.1977
Skills
- Reservation Coordination
- Multi-Line Phone Systems
- Telephone Operations
- Filing Management
- Excellent Verbal Communication Skills
- Pro Act
- Microsoft, Ikonix, powerchart, chrome and outlook Expertise
- Call Routing
- Operating Switchboards
- Clerical Support
- Stress Management
- Time Management
- Assertiveness
- Work Prioritization
- Interpersonal Skills
- Switchboard Knowledge
- Empathy and Patience
- Computer Literacy
- Multitasking Abilities
- Cross-Functional Coordination
Timeline
Switchboard Operator
NSW Health
01.2019 - Current
Ward Nursing Assistant
NSW Health
01.2007 - 01.2019
RSA -
OLGR
Year 10 -
Asquith Girls High School
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