Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tracy Shepherd

Wendouree,VIC

Summary

Achieved customer service excellence through 28 years in retail and hospitality management. Supported effective site management for BP Australia in high-pressure environments. Enhanced team performance by embracing new challenges and cultivating a strong work ethic. Assisted in leadership development while supervising teams to meet key performance indicators. Recognized for outstanding performance with a nomination for the 2023 Safety Award and served as OH&S representative for Metro Melbourne and Regional West for five years. Strengthened communication and interpersonal skills by collaborating with diverse stakeholders. Maintained a reputation for honesty, reliability, and loyalty in customer relations. Contributed to team dynamics with high energy and motivation. Open to discussing this application further at convenience. Committed to upholding integrity in all professional interactions.

Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.

Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Dynamic individual with hands-on experience in Area of expertise and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

19
19
years of professional experience

Work History

Administrative Assistant/ Claims Assistant

Crawford & Company
Ballarat, VIC
05.2024 - Current
  • Coordinated office operations to enhance workflow efficiency and support team objectives.
  • Managed scheduling and calendar organization for executives, ensuring optimal time management.
  • Processed correspondence and communications, maintaining professional standards and confidentiality.
  • Organized meetings and events, arranging logistics to facilitate smooth operations.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Liaised between clients and vendors and maintained effective lines of communication.

Store Manager

BP Australia
Warrenheip
09.2023 - 04.2024
  • Sales
  • Business Management
  • Payroll
  • Accounts Payable
  • Invoicing
  • Training and Development
  • KPI Development and reporting
  • OH&S Committee
  • Preparing Rosters
  • Customer service
  • Dispute resolution.
  • Duties Include:

Store Manager

BP Australia
Delacombe
05.2021 - 09.2023

Assistant Store Manager

BP Australia
Mitchell Park
10.2019 - 05.2021

Assistant Store Manager

BP Australia
Sebastopol
02.2018 - 10.2019

Assistant Store Manager

BP Australia
Ballarat West
12.2016 - 10.2019

Manager

Amol
01.2011 - 01.2016

Store Manager

Red Rooster
05.2009 - 12.2011

Duty Manager

Carrington Hotel
01.2007 - 04.2009

Education

Food Safety Supervisor - undefined

01.2018

First Aid and CPR - undefined

01.2006

Certificate 111 - Retail Operations

01.2003

Certificate 11 - Retail Operations

01.2001

Certificate 11 - Hospitality

01.1997

Cocktail Bar & Food/Wine Waiting - undefined

01.1997

Responsible Serving of Alcohol - undefined

01.1997

Workplace First Aid Certificate - Basic First Aid

01.1997

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Administrative support
  • Microsoft Word
  • Time management
  • Microsoft Excel
  • File organization
  • Microsoft outlook
  • Customer and client relations
  • Computer proficiency
  • Customer relations
  • Critical thinking
  • Strong problem solver
  • Scheduling
  • Documentation and recordkeeping
  • Office management
  • Professional communication
  • Database entry
  • Dedicated team player
  • Excel spreadsheets
  • Appointment scheduling
  • Verbal communication
  • Deadline oriented
  • Professional and mature
  • Invoice processing
  • Documentation and reporting
  • Meticulous attention to detail
  • Multi-line phone systems
  • Client relations
  • Multi-line phone proficiency
  • Resourceful
  • Confidential document control
  • Correspondence writing

Timeline

Administrative Assistant/ Claims Assistant

Crawford & Company
05.2024 - Current

Store Manager

BP Australia
09.2023 - 04.2024

Store Manager

BP Australia
05.2021 - 09.2023

Assistant Store Manager

BP Australia
10.2019 - 05.2021

Assistant Store Manager

BP Australia
02.2018 - 10.2019

Assistant Store Manager

BP Australia
12.2016 - 10.2019

Manager

Amol
01.2011 - 01.2016

Store Manager

Red Rooster
05.2009 - 12.2011

Duty Manager

Carrington Hotel
01.2007 - 04.2009

Food Safety Supervisor - undefined

First Aid and CPR - undefined

Certificate 111 - Retail Operations

Certificate 11 - Retail Operations

Certificate 11 - Hospitality

Cocktail Bar & Food/Wine Waiting - undefined

Responsible Serving of Alcohol - undefined

Workplace First Aid Certificate - Basic First Aid

Tracy Shepherd