Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tracy Shillingsworth

Ballina,NSW

Summary

  • Trusted to care for patients at varying stages of life.
  • Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly.
  • Strong work ethic and effective communication skills.
  • Eager to contribute to a dynamic team and support organizational goals.
  • Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute.
  • Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.

Responsible and motivated student ready to apply education in the workplace. Offers excellent ability to handle challenging work, and excellent time management skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

3
3
years of professional experience

Work History

Individual Support Worker

Homecare 101
Ballina
02.2024 - Current
  • Cleaned up after meals; washed dishes; tidied living areas.
  • Engaged clients in meaningful conversations about their lives and interests.
  • Transported clients to appointments and recreational outings.
  • Offered emotional support during difficult times by listening attentively without judgment.
  • Maintained safe and clean environment for client by performing light housekeeping and laundry.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.

Shift Manager

McDonalds
Ballina
01.2022 - 02.2024
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Investigated customer complaints regarding merchandise quality or availability promptly.
  • Ensured compliance with food safety regulations and quality standards.
  • Reviewed security footage regularly for suspicious activities or theft attempts.
  • Enforced safety standards throughout the store including proper use of equipment.
  • Inspected work areas regularly for cleanliness and organization standards.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Trained new employees on company policies, procedures, and job responsibilities.
  • Resolved conflicts between employees or customers in a professional manner.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.

Education

High School Diploma -

Goodooga Central
Goodooga, NSW
12-1992

Certificate III - Individual Support Aged Care

Ballina Tafe
Ballina, NSW

Skills

  • Personal care assistance
  • First-aid and CPR
  • Behavioral support
  • Mobility Assistance
  • Recreational Activities
  • Disability Awareness

Timeline

Individual Support Worker

Homecare 101
02.2024 - Current

Shift Manager

McDonalds
01.2022 - 02.2024

High School Diploma -

Goodooga Central

Certificate III - Individual Support Aged Care

Ballina Tafe
Tracy Shillingsworth