Tracy Stanton
Maddington,WA
Summary
Talented Support Worker focused on improving client lives through high-quality support and patient instruction. Proficient in life, social skills, helping clients integrate into community and live more robust lives. Creative and empathetic assistant with 4 years of experience building community and developing social skills through incremental therapeutic techniques.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Support Worker
District 360
01.2021 - Current
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Safeguarded client well-being by monitoring health
- conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Documented client progress and activities in accordance with agency policies and procedures.
- meal preparation
- assist clients with task around their home to promote independence.
- personal care
- Assist with tasks around the home to promote independence.
Support Worker
HenderCare
07.2019 - 01.2022
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Documented client progress and activities in accordance with agency policies and procedures.
- showering dressing, toileting, assistance in continent aids
- personal centred care
- meal preparation
Customer Service Cashier
Coles Supermarket
05.2014 - 11.2019
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Worked with floor team and managers to meet wide range of customer needs.
Customer Service Representative
Coles
10.2010 - 02.2014
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Courier
Mms Transport
02.2009 - 03.2010
- Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Handled sensitive documents securely, maintaining confidentiality and protecting client information.
- Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.
Education
No Degree - Cetificate 3 in Aged Care And Disability
Kirana Collage
Morley W.A05.2019
High School Diploma -
Doonside High School
Doonside, NSW11.1993
Skills
- Emotional Support
- Daily Living Support
- Cleaning and Sanitizing
- Meal Preparation
- Daily Living Assistance
- Clean Driving Record
- Mobility Assistance
- Housekeeping tasks
Interests
- Gardening
- tennis
- ten pin bowling
- Family
Certification
Certificate 3 in individual support ( ageing, Disability)
awards
- cert 3 individual Support
- Manual Handing
- Hand Hygiene
- CPR and First Aid
- PPE
- Meal time Management
- Food Safety for Disability support Workers
- Infection control Disability Support Workers
- Risk Management
- Professional Boundries
references
Toni Waller
Trainer & Assessor at Kiana Collage
Mobile 0433 93859
Heidi Prindiville
Professional/ Client
Mobile 0409 159 686
Jacki Matthews
Professional / Client
Mobile 0404 177188
Deb Williams
Retired Service Manager
Mobile 0427 402663
Timeline
Support Worker
District 360
01.2021 - Current
Support Worker
HenderCare
07.2019 - 01.2022
Customer Service Cashier
Coles Supermarket
05.2014 - 11.2019
Customer Service Representative
Coles
10.2010 - 02.2014
Courier
Mms Transport
02.2009 - 03.2010
No Degree - Cetificate 3 in Aged Care And Disability
Kirana Collage
High School Diploma -
Doonside High School
Similar Profiles
AMIR SHAHAMIR SHAH
Disability Support Worker at District 360 Pty LtdDisability Support Worker at District 360 Pty Ltd
VIKAS CHAUDHARIVIKAS CHAUDHARI
Sr. Executive - Finance at 360 SMS App LLP unit of 360 Degree Cloud Technologies Pvt. Ltd.Sr. Executive - Finance at 360 SMS App LLP unit of 360 Degree Cloud Technologies Pvt. Ltd.
Akshay RajeAkshay Raje
Software Engineer II at Advisor 360Software Engineer II at Advisor 360