- Gardening
- Growing herbs, vegetables, or fruits in home gardens
- Being in Nature
- Health
- I participate in low-impact exercises to strengthen core muscles-
- Passionate about balancing physical health with mental and emotional wellness
Tracy Telfer
Wonga,QLD
Summary
Dedicated hospitality professional with extensive experience at Jimmy’s Beach Caravan Park, excelling in efficient cleaning techniques and customer service. Proven ability to enhance team performance and maintain health and safety compliance, ensuring guest satisfaction and operational excellence. Recognized for multitasking and prioritizing in fast-paced environments.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Housekeeping / Hospitality position. Ready to help team achieve company goals.
Overview
14
14
years of professional experience
Work History
Housekeeping Cleaner
Jimmy’s Beach Caravan Park
01.1998 - 04.2001
- Conducted thorough cleaning of assigned areas to maintain hygiene standards.
- Assisted in training new staff on cleaning procedures and safety protocols.
- Provided exceptional customer service by addressing guest inquiries and concerns promptly.
- Developed strong working relationships with colleagues across various departments including front desk staff, maintenance teams, laundry, and management.
- Maximized workspace efficiency by organizing housekeeping carts, storage closets, and supply areas on a regular basis.
- Consistently met deadlines despite fluctuating workloads due to seasonal changes in occupancy rates at the property.
- Supported fellow housekeepers during busy periods or absences, fostering teamwork within the department.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Washed and put away kitchen dishes, utensils and glassware.
- Changed bed linens and collected soiled linens for cleaning.
- Sorted, laundered and put away various laundry items.
- Handled requests for extra linens, toiletries and other supplies.
- Hang, cleaned and rehung draperies to maintain freshness.
Hospitality Worker
Shoal Bay Bakehouse
01.1996 - 06.1997
- Delivered exceptional customer service in high-volume bakery environment.
- Operated kitchen equipment efficiently, ensuring quality food preparation standards.
- Maintained cleanliness and organization of work areas to meet health regulations.
- Assisted in inventory management, tracking supplies for timely replenishment.
- Reduced risks by maintaining clean and organised work environment.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Greeted guests with friendly and professional acknowledgment to build rapport.
Hospitality Worker
Take 5 Coffee Shop
06.1991 - 12.1995
- Collaborated with team members to enhance workflow and improve service speed.
- Trained new staff on operational procedures and customer interaction best practices.
- Implemented process improvements that increased order accuracy and customer satisfaction.
- Resolved customer complaints effectively, fostering positive dining experiences and loyalty.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Reduced risks by maintaining clean and organised work environment.
- Maintained cleanliness and organization of work areas to meet health regulations.
Hospitality Worker
Riverview Cafe
06.1987 - 01.1991
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Trained new staff members on proper customer service and hospitality policies.
- Maintained cleanliness and organization of work areas to meet health regulations.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Delivered excellent customer service to support company reputation and patron satisfaction.
Education
High School Diploma -
Raymond Terrace High School
Raymond Terrace 11-1988
Skills
- Efficient cleaning techniques
- Sanitization techniques
- Linen replacement
- Hardworking
- Basic maintenance
- Health and safety compliance
- Customer-oriented
- Multitasking and prioritizing
Interests
Timeline
Housekeeping Cleaner
Jimmy’s Beach Caravan Park
01.1998 - 04.2001
Hospitality Worker
Shoal Bay Bakehouse
01.1996 - 06.1997
Hospitality Worker
Take 5 Coffee Shop
06.1991 - 12.1995
Hospitality Worker
Riverview Cafe
06.1987 - 01.1991
High School Diploma -
Raymond Terrace High School