Summary
Overview
Work History
Skills
About Me
Timeline
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Tracy Toga

Griffith,NSW

Summary

Proven leader with extensive experience at Kirinari Community Services, adept in team coordination and client advocacy. Excels in multitasking and prioritizing tasks, ensuring efficient project completion and positive outcomes. Skilled in conflict resolution and NDIS, with a track record of fostering teamwork and collaboration. Achieved significant improvements in team productivity and client satisfaction.

Overview

17
17
years of professional experience

Work History

Team Leader

Kirinari Community Services
Griffith, NSW
09.2015 - Current
  • Conducting regular performance reviews to assess individual team members' progress.
  • Coordinating the team and delegating tasks to ensure the efficient completion of projects.
  • Collaborating and networking with allied health services to ensure clients' needs and desires are met.
  • Maintaining a positive work environment that promotes harmony, growth, and positive outcomes.
  • Delegated daily tasks to team members to optimize group productivity.
  • Administering medications.
  • Conducting regular staff meetings.
  • End-of-Month reports.
  • On-call duties.
  • Personal care for customers.
  • Training and inducting new staff.
  • Liaising with family and caregivers.
  • Creating transport rosters.
  • Advocating for clients.
  • Creating routines in collaboration with clients, and their loved ones.

Customer Service Officer/ Contact Worker

Department of Communities and Justice
Griffith, NSW
01.2008 - 09.2016
  • Resolved customer issues in an efficient and timely manner.
  • Preparing court documents.
  • Petty Cash Handling.
  • Mandatory reporting.
  • Supervision of family contact.
  • Maintaining fleet vehicles and monthly reconciliation of fleet mileage.
  • Liaising with case workers.
  • Responding to conflict raised during contacts.
  • Transportation of children.
  • Provided general administrative support including filing documents, scheduling appointments.
  • Managed daily operations of the Customer Service Department.

SLSO-Hearing Support Team

Department of Education
Griffith, NSW
01.2011 - 01.2015
  • Supporting and advocating for children with hearing impairments.
  • Engaging in external training through TAFE NSW - statement of attainment-Auslan
  • Liaising with teachers and assisting in class activities.
  • Assisted children in learning Auslan.
  • Supervising small groups of children.

Skills

  • Teamwork and collaboration
  • Capacity to work under limited supervision
  • Understanding of the NDIS
  • Ability to multitask and prioritize
  • Good time management skills
  • Good conflict resolution skills

About Me

  • I love working with people. I enjoy a challenge and the reward that comes with it. I have worked for suicide prevention hotline for a period of time and although it came with its challenges it was rewarding.
  • I have a full licence and am prepared to have a Working With Children check, Police Check and I currently have an NDIS check.
  • At the moment I am studying through Dementia Australia.
  • I would like to continue to study to grow and keep my mind active.
  • I love yoga, exercise and I have studied Reiki I and Reiki II. Self care and good work-home life balance is extremely important to me.

Timeline

Team Leader

Kirinari Community Services
09.2015 - Current

SLSO-Hearing Support Team

Department of Education
01.2011 - 01.2015

Customer Service Officer/ Contact Worker

Department of Communities and Justice
01.2008 - 09.2016

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Tracy Toga