Harrison Trott
Ormeau,QLD
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bondsman
Beenleigh Rum Distillery
05.2023 - Current
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Sustained a clean and safe working environment by adhering to safety protocols and maintaining an organized workspace.
- Reduced order fulfillment errors by diligently following established protocols for picking, packing, and shipping procedures.
- Expedited processing times by swiftly identifying priority shipments and ensuring their timely dispatch.
- Spearheaded implementation of new technology tools that streamlined dispatch processes and increased overall efficiency.
- Provided tours of the distillery facility for visitors, educating them on the distillation process while promoting brand awareness.
- Contributed to continuous improvement of distillation processes and procedures.
- Assisted in new product development, testing various ingredients and refining recipes for optimal results.
- Troubleshot equipment issues promptly, minimizing disruptions to the production schedule while maintaining focus on quality output.
- Maintained safety conditions and standards in facility.
- Used and operated various types of tools such as power saws, sanders, grinders, forklifts, and basic hand tools.
Bar and Gaming Supervisor
Gem Hotel
05.2022 - 05.2023
- Ensured legal compliance by maintaining accurate records of all transactions, incidents, and surveillance observations.
- Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining strict security measures.
- Enhanced customer satisfaction by implementing efficient bar operations and service standards.
- Completed bar opening and closing procedures.
- Developed strong rapport with customers through attentive listening skills, contributing to repeat business.
- Maintained a clean and organized bar environment to enhance customer experience and streamline service delivery.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Supervisor
Drakes Supermarkets
11.2021 - 04.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Retail Assistant
Cignall Ormeau Village
06.2019 - 09.2021
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
Education
High School Diploma -
Livingstone Christian College
Ormeau, QLD2022
Diploma in Business -
Livingstone Christian College
Ormeau, QLD2022
Skills
Punctual
fast learner
communication
focused
Certification
- Confined space permit.
- First aid
- CPR
- Forklift statement of attainment.
Timeline
Bondsman
Beenleigh Rum Distillery
05.2023 - Current
Bar and Gaming Supervisor
Gem Hotel
05.2022 - 05.2023
Supervisor
Drakes Supermarkets
11.2021 - 04.2022
Retail Assistant
Cignall Ormeau Village
06.2019 - 09.2021
High School Diploma -
Livingstone Christian College
Diploma in Business -
Livingstone Christian College
- Confined space permit.
- First aid
- CPR
- Forklift statement of attainment.
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