Tracy Vu

• Provide the excellent conflict resolution skills through effective leadership. Also, people management skills and staff training.
• Situation adaptability, approachable in the real time to match the shifting demand of different situations.
• Financial management. Understand budget: Costing, forecasting and set KPI.
• Business ad system computer skills: REDCAT, SharePoint, Publisher, Polygon.
• Build strong safety culture through leadership.
• Regulatory compliance Builds strong Safety culture through leadership.
• Have a good knowledge of gourmet food production, presentation, and continuous focus on industry trends and innovations.

• Increased customer service ratings significantly through personable service.
• Collaborated with various team members to meet guests' requests.
• Collaborated with maintenance, housekeeping and security teams to resolve requests and issues efficiently.
• Offered appropriate reservation options based on expected attendees when coordinating events.
• Screening, hiring and training new staff.
• Rostered the staff depend on the day and special occasions.

· Building the rapport, building the relationship with the customer and keep them coming back.

· Provided high quality customer service, operating across two (2) stores.

· Directed and supervised ten (10) employees.

· Managing events, and promotions such as Facebook ads, Instagram, and local Facebook groups.

· Inventory taking, reconciling cash receipt and sales.

· Regular audit both internal and external such as city council and food safety inspectors.

· Hiring, training, promote and terminate staff.

· Dealing with the customers, enhance the best customer services and helping other team member in making the workplace be the best it can.

· Design the menu due to season, create the theme menu for functions and promote the catering.

· Manage the team of 15 packers.

· Make sure the quality control, pay attention to detail, manage the dispatch procedure.

· Maintain the good relationship with the customers, client, supplier.

· Set the sale goal and made plan and strategy to achieve.

· Increase the sale by 15% for the first month and kept the sale steady at least.

· Get more clients on board and expand the market segment.

· Great team player, assist other team member to achieve the sale target.

· Make sure to assist the client/ customers with their needs and understand them to improve the relationship with clients/ customers.