Tracy Vu
Altona,Victoria
Summary
Seeking a position where I can demonstrate administrative experience, strong communication skills and qualifications to add value to the business. A career that I will have opportunity to grow myself a long side with the company. I am person who is very nature in customer service, pay attention to details, love dealing with people and great team member wherever I go. Prepared to contribute service-minded and dedicated attitude to dynamic business environment service team. Expertly manages high-volume of task, and completes assignments to meet the deadlines.
Overview
14
14
years of professional experience
Work History
Bistro Co Ordinator
COE Toyota
04.2022 - Current
- Work together with the Senior Managers, Function Coordinator, HR Director and other Coordinator at the same level on the development of process, SOP, and standards for work procedures in order to achieve the business objectives which aligns with Toyota's Vision.
- Providing day-to-day operational supports in placing orders, coordinate with chefs, health and safety leader, suppliers, senior managers and other managers, admins tasks, invoice processing, understanding the reward points system, training the staff to make sure the operation are smooth.
- Provide the excellent conflict resolution skills through effective leadership. Also, people and time management skills.
- Support the Strategy, Finance and Business Development with costing, minimize the loss. Managing RedCat system, running report to check stock, sales revenue, wastage and discuss with chefs to improve the food cost.
- Create the Opening and Closing procedure, train staff and brief them when there is Ad-Hoc. Make sure everyone understand what they are doing align with Toyota's requirements include induction procedure and training needed. Regulatory compliance Builds strong Safety culture through leadership
leadership. - Situation adaptability, approachable in the real time to match the shifting demand of different situations.
- Business ad system computer skills: REDCAT, SharePoint, Publisher, Polygon.
- Have a good knowledge of gourmet food production, presentation, and continuous focus on industry trends and innovations.
- Monitor my own tasks, take notes to avoid missing on any tasks. Making sure that all tasks are to be done compliance with regulations and statutory requirements in order to minimize any risk. Especially when it comes to food and allergies, the matter will need to take extra careful when handling to avoid all the food poisonous or reactions.
Hospitality Supervisor
National Gallery Of Victoria
06.2019 - 08.2022
- Increased customer service ratings significantly through personable service.
- Collaborated with various team members to meet guests' requests.
- Collaborated with maintenance, housekeeping and security teams to resolve requests and issues efficiently.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Screening, hiring and training new staff.
- Rostered the staff depend on the day and special occasions.
- Report to all the seniors managers who involved into the stock level and stock management to make sure stock are rotate, the old stock are being used first. Report if stock needed or what need to clear and create the promotion for any stock that need to move.
Operational Manager
Cafe 358 PTY LTD
09.2015 - 05.2019
- Directed and supervised ten (10) employees and two managers. Organize meeting to provide training and updated any business news.
- Managing events, and promotions such as Facebook ads, Instagram, and local Facebook groups.
- Inventory management, reconciling cash receipt and sales. Run report daily, weekly and monthly to understand the business through item sales and what does not work for the business.
- Create the promotion program when introducing new products. Organizing tasting program surveys.
- Regular audit both internal and external such as city council and food safety inspectors.
- Hiring, training, promote and terminate staff.
- Dealing with the customers, enhance the best customer services and helping other team member in making the workplace be the best it can. Managed cross both busy store in the heart of Melbourne.
- Design the menu due to season, create the theme menu for functions and promote the catering.
- Managed purchasing, compare the price between suppliers, sales, marketing and managed supplier's account efficiently.
- Work with accountant monthly to check the profit and loss effectively. Create and design the loyalty programs base on the money customer spent, number of coffee, etc..
- Assist the store managers with engaging and responding to queries from customers, provide quotes and menu for businesses who wants catering with timely manner. Always support the staff, encourage them and work with them as a team to enhance improvements.
Leader, Supervisor, Sale and Marketing Assistant
Australian Fresh Leaf Herbs
06.2010 - 09.2014
- Manage the team of 15 packers.
- Make sure the quality control, pay attention to detail, manage the dispatch procedure.
- Maintain the good relationship with the customers, client, supplier.
- Set the sale goal and made plan and strategy to achieve.
- Increase the sale by 15% for the first month and kept the sale steady at least.
- Get more clients on board and expand the market segment.
- Great team player, assist other team member to achieve the sale target.
- Make sure to assist the client/ customers with their needs and understand them to improve the relationship with clients/ customers.
Education
Diploma Of Event Managerment -
William Angliss Institute of TAFE
Melbourne, VIC07.2020
Bachelor of Science - Marketing
Holmesglen Institute of TAFE
, VIC02.2011
Bachelor of Arts - Interational Business
Ha Noi of Technology And Business University
Vietnam 05.2007
Skills
- MS Office Suite
- Power Point
- Outlook
- SAP
- Coupa
- REDCAT
- Xero
Languages
Vietnamese
Full Professional
Timeline
Bistro Co Ordinator
COE Toyota
04.2022 - Current
Hospitality Supervisor
National Gallery Of Victoria
06.2019 - 08.2022
Operational Manager
Cafe 358 PTY LTD
09.2015 - 05.2019
Leader, Supervisor, Sale and Marketing Assistant
Australian Fresh Leaf Herbs
06.2010 - 09.2014
Diploma Of Event Managerment -
William Angliss Institute of TAFE
Bachelor of Science - Marketing
Holmesglen Institute of TAFE
Bachelor of Arts - Interational Business
Ha Noi of Technology And Business University
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