Tracy Wood
West Lakes Shore,SA
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
40
40
years of professional experience
Work History
Customer Excellence Supervisor
Kings Transport
09.2011 - 12.2023
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
- Generated reports detailing findings and recommendations.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
2 IC Supervisor
Bunnings
07.2007 - 07.2011
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Sales Assistant
Music Plus
01.2005 - 06.2007
- Increased sales by building strong customer relationships and providing excellent service.
- Boosted store revenue through upselling and cross-selling techniques.
Front End Supervisor
Woolworths
09.1983 - 12.1998
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Implemented improved cash handling procedures, reducing discrepancies and ensuring accurate financial records.
- Maintained up-to-date documentation for all system procedures, contributing to efficient knowledge transfer among team members.
Education
No Degree -
Fremont-Elizabeth City High School
Elizabeth, SASkills
- Staff Management
- Operations Management
- Telephone Etiquette
- Customer Service
- Scheduling
- Paperwork Processing
- Call Management
- Call Center Operations
- Payment Processing
- Account Updating
Timeline
Customer Excellence Supervisor
Kings Transport
09.2011 - 12.2023
2 IC Supervisor
Bunnings
07.2007 - 07.2011
Sales Assistant
Music Plus
01.2005 - 06.2007
Front End Supervisor
Woolworths
09.1983 - 12.1998
No Degree -
Fremont-Elizabeth City High School
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