Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tralee Tarpey

Eaton,WA

Summary

I am a friendly, reliable and energetic worker, with extensive knowledge and experience in the travel industry and business environment. I would like to expand on my current skills and challenge myself by gaining experience in a new role. Strategic Information Technology Manager skilled in guiding navigation of modern technology. Accustomed to driving efficiency and effectiveness by developing, delivering and supporting strategic plans. Demonstrated skill in translating technical requirements to business solutions. Successful record of building positive relationships with internal and external stakeholders.

Overview

11
11
years of professional experience

Work History

Business Systems Officer

South West Community Care
04.2019 - Current
  • Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
  • Oversaw development and implementation of improvements to support and network operations.
  • Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
  • Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Strengthened communication skills through regular interactions with others.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Senior Travel Consultant

Australind Travel & Cruise Centre
02.2014 - 04.2019
  • Creating complex and multi-destination itineraries and travel plans
  • Extensive accounting and invoicing to wholesalers
  • Building PNR’s and booking flights, including multi-destination and a large range of airlines
  • Wide-ranging use of Sabre and SAM systems
  • Extensive scheduling and calculating travel times / distances to ensure journeys are seamless
  • Organising payment schedules to comply with deadlines provided and ensuring that all invoices are paid within a timely matter
  • Sourcing and comparing travel segments with a variety of wholesalers
  • Training new staff members
  • Monitoring demand and changing staff rosters where applicable when the manager is out of the office
  • Extensive accounting / organisation for group bookings
  • Booking accommodation, tours, cruises, rail, ferries, and other travel arrangements
  • Creating client files / data entry – electronic and manual
  • Transferring refunds and payments out of the business account, including invoicing and accounting
  • Prioritising workload by urgency and adapting as enquiries come in
  • Greeting clients in a friendly and professional manner
  • Answering and redirecting calls
  • Daily banking / balancing accounts and dealing with large amounts of cash
  • Processing documents and correspondence
  • Filing, scanning, photocopying and general office duties

Junior Travel Consultant

03.2013 - 02.2014
  • Creating involved itineraries and statements
  • Building PNR’s and booking flights
  • Extensive use of Client Base, Sabre, Trams, MYOB, and TCR10 systems
  • Booking accommodation, tours, cruises and other travel arrangements
  • Preparing tax invoices for corporate clients on behalf of the manager
  • Extensive accounting / organisation for group bookings
  • General personal assistant duties
  • Ordering of foreign cash
  • Balancing and accounting foreign exchange orders
  • Calculating and updating currency exchange rates daily
  • Maintain a high level of accuracy with all transactions
  • Creating client files / data entry – electronic and manual
  • Prioritising high workloads and meeting deadlines
  • Greeting clients in a friendly and professional manner
  • Answering and redirecting calls
  • Daily banking / balancing accounts and dealing with large amounts of cash
  • Processing documents and correspondence
  • Filing, scanning, photocopying and general office duties
  • Processing incoming / outgoing mail on a daily basis

Helloworld Bunbury, Formerly
06.2012 - 02.2014

Receptionist / Personal Assistant

06.2012 - 03.2013

Education

Year 10 Education -

Australind Senior High School
Australind, WA

Certificate II Business Apprentice and Traineeship Company Bunbury WA 6230 - undefined

Introduction to Business Course Apprentice and Traineeship Company - undefined

Bunbury, WA

Introduction to Sabre - undefined

Responsible Service of Alcohol - undefined

Sabre Perth
East Perth, WA

Skills

  • Happy and positive disposition, easy to get along with
  • High standard of presentation and work ethic
  • Honest, patient and reliable
  • Quick learner and good listener
  • Cope well under pressure and in stressful situations
  • Able to communicate with people of all ages and varied backgrounds
  • Good problem solving skills
  • Able to show initiative and act responsibly
  • Confident to work in both a team environment and independently
  • Maintain a high level of accuracy and check all work thoroughly
  • Compassionate and respectful to others needs / privacy
  • Business Systems
  • Updating Documentation
  • Technology Assessment

Timeline

Business Systems Officer

South West Community Care
04.2019 - Current

Senior Travel Consultant

Australind Travel & Cruise Centre
02.2014 - 04.2019

Junior Travel Consultant

03.2013 - 02.2014

Helloworld Bunbury, Formerly
06.2012 - 02.2014

Receptionist / Personal Assistant

06.2012 - 03.2013

Year 10 Education -

Australind Senior High School

Certificate II Business Apprentice and Traineeship Company Bunbury WA 6230 - undefined

Introduction to Business Course Apprentice and Traineeship Company - undefined

Introduction to Sabre - undefined

Responsible Service of Alcohol - undefined

Sabre Perth

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