Tram Nguyen
Lisarow,NSW
Summary
Motivated professional with a strong work ethic and expertise in patient coordination, customer service, and administrative support. Recognised for exceptional communication and teamwork abilities, with a commitment to delivering quality work and exceptional service. Eager to leverage my current and future educational background in occupational therapy and mental health peer work to contribute effectively to healthcare environments.
Overview
3
3
years of professional experience
7
7
Certifications
Work History
Secretary - Voluntary work
Causes at Campus (University of Newcastle)
Callaghan, NSW
01.2026 - Current
- Scheduled meetings and sent invitations specifying time and location.
- Coordinated communications, taking calls, responding to emails and interfacing with members of the public.
- Provided administrative support to the society's President and executive members.
- Organised meetings, prepared agendas, and documented minutes for efficient record-keeping.
- Maintained filing systems to ensure easy access to important documents and records.
University Pathways Ambassador
University of Newcastle
Newcastle, NSW
04.2025 - Current
- Organised and led campus events to enhance student engagement and program awareness.
- Promoted university programs at community gatherings, increasing community involvement.
- Coordinated logistics for workshops, ensuring the smooth execution of events.
- Gathered participants' feedback to inform program improvements and services.
- Engaged with diverse student populations to foster inclusivity on campus.
Receptionist Officer
Central Coast Council
Gosford, NSW
12.2022 - 12.2023
- Managed front desk operations to provide a welcoming, efficient service environment for visitors.
- Coordinated visitor check-ins, verified appointments, and directed guests to appropriate personnel.
- Performed data entry and filing, maintaining accurate records for administrative purposes.
- Provided assistance to staff with administrative tasks, enhancing overall office efficiency.
- Executed visitor coordination, ensuring smooth transitions, and timely assistance for guests.
- Resolved customer inquiries promptly, demonstrating strong customer service skills.
Medical Receptionist
East Sydney Doctors
Darlinghurst, NSW
01.2023 - 07.2023
- Coordinated patient check-in processes, ensuring smooth transitions and high satisfaction.
- Maintained accurate electronic health records, following strict confidentiality protocols.
- Coordinated appointment schedules to optimize physician and patient availability.
- Conducted effective communication between patients and healthcare providers to enhance service delivery.
- Resolved patient inquiries and complaints promptly to uphold customer service excellence.
- Tracked and managed patient records to ensure compliance with healthcare regulations.
Education
Bachelor of Occupational Therapy (Honours) - Occupational Therapy
University of Newcastle
Newcastle, New South Wales, NSW11-2029
Bachelor of Advanced Science: Pre-medicine - Pre-medicine
University of Technology Sydney
Sydney, New South Wales, NSWSkills
- Effective patient communication
- Customer service
- Healthcare compliance
- Time management
- Empathetic and respectful
- Electronic health records
- Administrative efficiency
- Data management
- Team collaboration
- Passionate and self-driven
- Proactive and detail-oriented
- Exceptional interpersonal skills
Languages
Vietnamese
Native/ Bilingual
English
Native/ Bilingual
Certification
First Aid Certificate
References
References available upon request.
Timeline
Secretary - Voluntary work
Causes at Campus (University of Newcastle)
01.2026 - Current
University Pathways Ambassador
University of Newcastle
04.2025 - Current
Medical Receptionist
East Sydney Doctors
01.2023 - 07.2023
Receptionist Officer
Central Coast Council
12.2022 - 12.2023
Bachelor of Occupational Therapy (Honours) - Occupational Therapy
University of Newcastle
Bachelor of Advanced Science: Pre-medicine - Pre-medicine
University of Technology Sydney