TRAM TRAN
66B E Esplanade, St Albans,VIC
Summary
Sales professional with strong experience in account management and customer acquisition. Known for leading by example, mentoring peers, and supporting team success through collaboration, coaching, and performance insights. Skilled in managing sales pipelines, exceeding KPIs, and delivering customer-first solutions. Eager to step into a formal leadership role to build on proven strengths in motivating teams, managing workflow priorities, and contributing to a culture of service excellence, and compliance.
Overview
4
4
years of professional experience
Work History
National Account Executive
Veriu Group
Melbourne, VIC
08.2024 - 09.2025
- Resolved customer inquiries and complaints efficiently through effective problem-solving.
- Educated customers on product features, benefits, and promotions during sales interactions.
- Built strong relationships with customers by providing exceptional customer service.
Entertainment, Sport and Touring Specialist
Veriu Group
Melbourne, VIC
11.2023 - 08.2024
- Developed strong relationships with customers through attentive listening and personalized assistance.
- Suggested additional products or services that may benefit the customer's needs.
- Performed follow-up calls to confirm customer satisfaction with the accommodation and service received.
Group Sales Specialist
Veriu Group
Melbourne, VIC
11.2022 - 11.2023
- Cross-trained staff members, resulting in increase in customer satisfaction ratings.
- Entered, updated and maintained comprehensive and up-to-date customer information in CRM database and booking system.
- Coordinated with cross-functional teams to address customer needs promptly.
Customer Relations & Contact Centre Agent
Veriu Group
Melbourne, VIC
02.2022 - 11.2022
- Managed customer inquiries through phone, and email.
- Assisted in training new staff on customer service protocols and best enquiries handling practices.
- Educated customers on product features and services to enhance their experience.
Education
Master of International Hotel Management -
Blue Mountains International Hotel Management School
Melbourne, VIC12.2020
Bachelor of Professional Communication -
RMIT University
Hochiminh City, Vietnam11.2018
Skills
- Active listening
- Email and telephone etiquette
- Workflow management
- Client needs assessment
- Problem-solving aptitude
- Call center experience
References
Ashlee Zhang
Director of Sales Melbourne in Ovolo Hotels
+61 416 883 228
Isis-Leilani Markin
Front Office Manager of Punthill Essendon
+61 435 025 874
Timeline
National Account Executive
Veriu Group
08.2024 - 09.2025
Entertainment, Sport and Touring Specialist
Veriu Group
11.2023 - 08.2024
Group Sales Specialist
Veriu Group
11.2022 - 11.2023
Customer Relations & Contact Centre Agent
Veriu Group
02.2022 - 11.2022
Master of International Hotel Management -
Blue Mountains International Hotel Management School
Bachelor of Professional Communication -
RMIT University
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