ANNIE TRAN
TRUGANINA
Summary
Experienced Customer Relations Manager in 3PLs bringing 4 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Client Relations Manager
DT Oceania Clothing Pty Ltd
04.2021 - Current
- Managed 4 main accounts in Apparel Industry ie: Nick AUDITORE Represents, LIDS, Zelus, Andorra
- Processed Ecomm and back orders in a timely manner, managed order's rejections and returns from clients.
- Collaborated with cross-functional teams to develop customized solutions for unique client challenges.
- Developed strong relationships with clients through regular communication and personalized attention.
- Enhanced client satisfaction by consistently addressing and resolving concerns in a timely manner.
- Take out Stocktake per customer's request.
- Held one-on-one meetings with Warehouse team to identify issues and offered insight into best remedy.
- Leading Inbound and Outbound team to ensure smooth daily warehouse operations.
- Strategically planning warehouse space to accommodate current and future business needs
- Recorded all stock movements accurately
- Collected all department transactions to finalise Invoices.
- Liaised with transport company to book freights monitored all deliveries
- Achieved main targets and KPI's set by agreement between company and clients.
Customer Service Assistant
Noh Modern Cuisine
03.2018 - 11.2020
- Actioned and followed through enquiries
- Provided advice on product selection and managing customer orders
- Maintained clean and organized work environment to maintain customer safety.
- Utilized problem-solving skills to address customer queries and complaints.
- Processed cash, card payments and customer refunds
- Trained new team member
Assistant Store Manager
Oscar's Poultry
11.2014 - 03.2018
- Provided customer satisfaction with excellent customer service in person and over the phone
- Answered customer' enquiries and handle complaints
- Provided advices on product selection and managed customer orders.
- Gathered information, advised customers of key factors such as pricing, delivery times and processing times
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Processed cash, card payments and customer refunds
- Took responsible for supplies inventory and raised the required Purchase Orders accordingly
- Maintained supplier details and assisted manager with other administrative duties
Education
MBA - E-COMMERCE-ACCOUNTING
Holmes Institute
01.2020
Bachelor of Accounting -
Federation University Australia
VIC11-2018
Skills
- Microsoft Word/ Excel/ Outlook/ Powerpoint
- Training and mentoring
- Adaptability and flexibility
- Proficient in Vendor connect and WMS
- Organisational skills
- Interpersonal skills
- Problem solving and analytical skills
- Fast learner
Languages
Vietnamese
English
Timeline
Client Relations Manager
DT Oceania Clothing Pty Ltd
04.2021 - Current
Customer Service Assistant
Noh Modern Cuisine
03.2018 - 11.2020
Assistant Store Manager
Oscar's Poultry
11.2014 - 03.2018
MBA - E-COMMERCE-ACCOUNTING
Holmes Institute
Bachelor of Accounting -
Federation University Australia
Similar Profiles
Fueangruethai PalasitFueangruethai Palasit
Pick and Packer at DT OCEANIA CLOTHING SERVICESPick and Packer at DT OCEANIA CLOTHING SERVICES
Mandeep KaurMandeep Kaur
Warehouse Pick Packers at Dt Oceania Clothing ServicesWarehouse Pick Packers at Dt Oceania Clothing Services
Chloe PollardChloe Pollard
Team Leader at DT OceaniaTeam Leader at DT Oceania