Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

TRAN THI THAO

Thornlie

Summary

Friendly, reliable, and hardworking team member with strong customer service experience in retail, hospitality, and food preparation. Demonstrated ability to work efficiently in fast-paced environments, follow instructions, and contribute positively to team outcomes. Bilingual in English and Vietnamese. Seeking a customer-focused role at IGA where I can apply my skills and continue to grow in the retail industry.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Cleaning Crew Member

Janistar Cleaning Services
11.2021 - Current
  • Supermarket Cleaning and maintaining hygiene
  • Handled equipment, chemicals, and materials properly and with caution.
  • Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
  • Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
  • Maintained a safe working environment through the careful use of equipment and adherence to safety protocols.
  • Emptied trashcans and transported waste to collection areas.
  • Supported inventory management by keeping track of supplies used during daily tasks, ensuring availability when needed.

Production Assistant

IGA Leeming Forum
01.2020 - 01.2021
  • Cut, prepared, and packed fresh fruit and vegetables
  • Maintained high standards of cleanliness and food safety
  • Assisted with making sauces and preparing ready-to-eat items
  • Supported kitchen and deli staff in food preparation and cleaning tasks

Attendant/Receptionist

Grand Plaza Hanoi Hotel
01.2017 - 01.2018
  • Provided front desk service, welcomed and assisted guests
  • Answered incoming calls and handled guest inquiries
  • Maintained cleanliness of the front area and service spaces
  • Managed laundry pickup and delivery coordination

Employee/Receptionist

Laundry Shop
01.2016 - 01.2017
  • Welcomed customers and received laundry
  • Handled washing, ironing, and folding
  • Maintained cleanliness of equipment and workspace
  • Resolved customer queries and concerns professionally

Receptionist

Nam Truong Hoang Co.
01.2013 - 01.2015
  • Managed incoming calls and customer bookings
  • Assisted in scheduling and managing service records
  • Supported team coordination and admin tasks

Waitress

Lotteria Hanoi
01.2012 - 01.2013
  • Took customer orders and served meals
  • Maintained cleanliness of dining area and utensils

Education

Bachelor’s Degree - English Studies

Hanoi University

Certificate IV - English as an Additional Language

TAFE Thornlie

Skills

  • Excellent customer service and interpersonal skills
  • Experience in food preparation, cash handling, and cleaning
  • Strong attention to detail and commitment to safety
  • Quick learner with a proactive and reliable work ethic
  • Ability to work independently or as part of a team
  • Fluent in Vietnamese and English

Certification

  • WorkSafe SmartMove – WA Department of Mines & Industry, 2021
  • SunSmart Certificate – Cancer Council Australia, 2025

Interests

  • Helping people and delivering great customer service
  • Food preparation and healthy eating
  • Organising and keeping things clean and tidy
  • Teamwork and supporting others
  • Learning new skills and improving professionally
  • Community involvement and volunteering
  • Cooking and trying new recipes
  • Walking, staying active, and living a healthy lifestyle

Timeline

Cleaning Crew Member

Janistar Cleaning Services
11.2021 - Current

Production Assistant

IGA Leeming Forum
01.2020 - 01.2021

Attendant/Receptionist

Grand Plaza Hanoi Hotel
01.2017 - 01.2018

Employee/Receptionist

Laundry Shop
01.2016 - 01.2017

Receptionist

Nam Truong Hoang Co.
01.2013 - 01.2015

Waitress

Lotteria Hanoi
01.2012 - 01.2013

Certificate IV - English as an Additional Language

TAFE Thornlie

Bachelor’s Degree - English Studies

Hanoi University

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