Tran Buu Van Claudia Vo
Lansvale,NSW
Summary
Tran Claudia Vo age 19. I'm highly dedicated to maximizing my customer satisfaction and brand loyalty by delivering high valued customer service based and fast service. I'm also a quick learner and is able to to work well under high pressure intaking many responsibilities completing assigned tasks on time. Enjoy working as a team and creating a positive environment for both team members and customers. I've worked in Customer Services based jobs for 6 years at Mcdonald and St George Bank developing high skills on customers service workfields whether it is delivering/sales of products or intaking complaints and fixing the problem to satisfied customers, also fast working, directing work team members to succeed completion of weekly targets.
Overview
6
6
years of professional experience
Work History
Hospitality Worker
Mcdonalds
Punchbowl, NSW
11.2018 - 01.2023
- Greeted customers handled payments via POS system, fulfilling over 1500+ orders per shift.
- settled any customer dispute in a professional and pleasant manner.
- maintained up-to-date knowledge of promotion and stock.
- expected sales goals forecasting annual sales quotas and projecting expected sales volume for existing and new products/stock.
- Answered customer questions about food preparation, responding to ingredient and allergen concerns.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- operating restaurant drive-thru, front area and kitchen by policies and store operation in a professional manner driving restaurant to success while working as a team.
- maintained clean dining, stations, and bathrooms by routinely sweeping, mopping and doing list that has been assigned ECT.
- driving team to success with motivation and instructions.
- helping managers to instruct crews to each one of their stations.
- completion of barista.
- completion of Crew Coach Development Course.
Customer Service Advisor
ST george Bank NSW
Cabramatta, NSW
04.2023 - Current
- Provided customer service by responding to inquiries and resolving problems in a timely manner.
- Answered customer calls, emails, and face-to-face inquiries promptly and courteously.
- Developed strong customer relationships through active listening and responding to customer needs.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Planned and completed group projects, working smoothly with others.
- Provided Homeloans and Business Referral
- Maintained accurate records of referrals, follow-ups, and outcomes.
- Opening accounts: everyday accounts, savings account and fixed term accounts (Term Deposits).
- Providing and advising customers with Motor insurances, Home and Content insurance (Landlords + owner occupied)
- Provided comprehensive advice on a range of banking products including everyday banking, loans, savings accounts, investments and insurance.
- Developed and implemented financial plans for customers to help them reach their short-term and long-term goals.
- Managed client portfolios by monitoring performance and making recommendations based on market conditions and individual circumstances.
- Responded promptly to customer complaints by resolving issues efficiently and effectively.
- Maintained current knowledge of industry trends, regulations and standards related to banking services.
- Built relationships with customers by providing excellent customer service.
- Collaborated with other departments within the bank to provide quality service to clients.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Balanced cash drawers on a daily basis.
- Processed wire transfers for customers both domestically and internationally.
- Operated cash register to process customer transactions accurately and efficiently.
- Processed loan payments and withdrawals according to established policies and procedures.
- Answered questions about account balances, fees or other banking related topics.
Education
Senior Student
Georges River College - Oatley Senior Campus
Oatley, NSW05.2021
Student
Georges River College - Penshurst Girls Campus
Penshurst, NSW12.2020
Student
Beverly Hills Girls High School
Beverly Hills, NSW12.2018
Skills
- Teamwork and Collaboration
- Issue Escalation
- Records Management
- Customer Service
- Payment Processing
- Payment Collection
- Supply Restocking
- Health Code Compliance
- Reliable Team Worker
- Cleaning and Sanitizing
- Attention to Detail
- Packaging and Labeling
- Managing Orders and Deliveries
- Multitasking and Organization
- Handling Complaints
- Product and Service support
- Account Updates
- Follow-up calls
- Cash counting
- Money Handling
- Customer Relationship Management
- Problem Resolution
- Team building
- Organizational Skills
- Financial Planning
- Investment strategies
- Account management
- referrals
- Relationship building and management
- Financial Services
- Sales expertise
- Financial Advising
- Sales and Marketing
Timeline
Customer Service Advisor
ST george Bank NSW
04.2023 - Current
Hospitality Worker
Mcdonalds
11.2018 - 01.2023
Senior Student
Georges River College - Oatley Senior Campus
Student
Georges River College - Penshurst Girls Campus
Student
Beverly Hills Girls High School
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