Tran Dan Thy Vo
Sydney,NSW
Summary
Dedicated and compassionate support worker with five months of hands-on experience assisting clients with daily living activities and promoting their independence. Previously, I worked as a barista for three years, gaining strong customer service, communication, and time management skills. Passionate about supporting individuals in a respectful and person-centered way.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Support Worker
Access Disability Services
2170, NSW
02.2025 - Current
- Provide physical and emotional support to clients with varying needs in daily living tasks such as community access, personal hygiene, and mobility.
- Maintain accurate documentation and reports in accordance with care plans.
- Encourage client independence and social engagement while promoting a safe and supportive environment.
- Collaborate with families and health professionals to ensure consistent care.
Barista
Macchiato & Co
, NSW
05.2022 - 01.2025
- Delivered excellent customer service, built rapport with regular customers, and handled complaints professionally.
- Maintained cleanliness and organization of the café and followed health and safety standards.
- Trained and mentored new staff in coffee preparation and customer service protocols.
Customer Service Consultant
MoneyGram
2166, NSW
02.2021 - 12.2021
- Provide admin support by managing calls and emails.
• Collected and verified application data such as employment histories and financial
• Well-developed interpersonal skills- ability to communicate effectively with clients and other stakeholders.
Education
Diploma - Community Services
Australian Learning Group
Skills
- Personal care and daily living support
- Empathy and active listening
- Strong interpersonal and communication skills
- Time management and multitasking
- Conflict resolution and problem solving
- Team collaboration
- Documentation and reporting
Languages
English
Full Professional
Vietnamese
Native/ Bilingual
Certification
- First aid and CPR Certificate
- Working with children check/ Police check
- NDIS worker screening
Timeline
Support Worker
Access Disability Services
02.2025 - Current
Barista
Macchiato & Co
05.2022 - 01.2025
Customer Service Consultant
MoneyGram
02.2021 - 12.2021
Diploma - Community Services
Australian Learning Group
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