Trang Le

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Sorted and distributed office mail and recorded incoming shipments for corporate records.
• Familiar with Hcare, CDIS, SMSer, WinVacc, Proda,

- In charged of trading/commercial office and factory

- Manage company travel, office assets, office leasing and renovation, factory canteen, factory garden, cars, drivers, safeguards, tea ladies, receptionists and administrative executive

- Maintain administrative staff by recruiting, selecting, orienting, training and developing personal growth opportunities. Ensure that the department will have unified staff procedures, back-up staffing when needed and overall group support

- Maintain a safe and secure working environment

- Planning, monitoring and appraising job result, invoice and budget of Administration Department

- Coaching, counselling and disciplining employees/contractors, initiating, coordinating and enforcing company systems, policies and procedures

- Maintain continuity administrative support among corporate, division and local team

- Be responsible to arrange gifts, office decoration and company event to staff on public holidays when required

- Perform other duties as assigned

- Undertake confidential correspondence per email and telephone for and on behalf of the Senior Director (SD)

- Check and verify document before submitting for approval

- Translate general incoming/out-coming documentation and communication between 2 English and Vietnamese

- Set up and maintain the filing system

- Liaise with relevant individual, external organization to arrange meetings, market visit nationwide, prepare agenda, take note, summarize information and follow up on action

- Manage the SD’s diary and appointment

- Arrange meeting, business event under SD’s departments

- Coordinate SD and SD’s visitors’s travel, conference

- Prepare and collate information for the monthly management report

- Establish and maintain good relationship with client

- Assist SD on implementing a good working environment at the Company with international standard and a good management group of department headsEnsure the deadline, request and any other organizational issue are dealt with in a responsive and timely manner

Other duties assigned by SD

- Organize and maintain diary and make appointment for CEO

- Prepare and update CEO’s working schedule and keep other Department Head informed of relevant work

- Organize and attend meeting to take note and ensure CEO is well-prepare to join meeting

- Translate document into English and Vietnamese if required

- Be responsible for admin works for CEO: travel, business visa, expense claim, car, house, maid, work permit, Vietnam temporary residence card, family matters,…

- Be responsible for logistic of CEO’s visitor and event: negotiate with vendor/supplier for meeting venue, group accommodation, group ground transportation.

- Communicate CEO’s instruction or desire to various individual and or department; furnish and obtain information from other Department Head

- Prepare report, memoranda for CEO’s signature, gather and summarize date in order to ensure availability of data

- Support HR Department for company outing trip annually

- Other duties assigned by CEO