Trang Luu
Thornleigh,NSW
Summary
Highly motivated with background in management, retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
18
18
years of professional experience
Work History
Assistant Store Manager
Universal Store
Macquarie, Australia
07.2017 - 11.2018
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
- Checked monthly sales and performance reports to support operational planning and strategic decision-making
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Store Manager
Wanted shoes
Macquarie, Australia
06.2015 - 07.2017
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Collaborated closely with team members to achieve project objectives and meet deadlines
- Maintained updated knowledge through continuing education and advanced training
- Approached customers and engaged in conversation through use of effective interpersonal and people skills
- Created weekly work schedules for store personnel
- Trained and mentored associates to teach daily tasks and procedures
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
Sales Assistant
Honey Birdette
Chatswood, Australia
02.2014 - 05.2015
- Helped customers find specific products, answered questions, and offered product advice
- Provided excellent customer service to clients in person and over the phone
- Informed customers about current promotions and discounts.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
FOH Staff Member
Business Risk PTY LTD Australian National Maritime Museum
Pyrmont
07.2013 - 07.2014
- Greeted and talked pleasantly with customers to promote positive image for business.
- Collaborated with management to implement promotional events and special offers.
- Performed opening and closing procedures according to established guidelines.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Greeted guests upon arrival, providing a warm and welcoming atmosphere.
Cluster Manager
Bendon Group
Chatswood/ Bondi/ CBD
01.2008 - 12.2012
- Evaluated and managed performance of shop managers, supervisors and administrative retail staff.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Prepared reports on performance, budgeting, staffing levels, resource allocation and other related matters for senior management.
- Collaborated closely with other departments or clusters on projects that require coordination across multiple teams.
- Developed and implemented strategic plans to achieve sales and profitability targets across the cluster.
Assistant Manager
Figgings Group- Emporio Shoes.
Sydney CBD
02.2004 - 12.2007
- Approached customers and engaged in conversation through use of effective interpersonal and people stills.
- Resolved conflicts between team members in an effective manner.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Analysed sales data to identify trends and adjust strategies accordingly.
Sales Assistant
Gasp denim
Chatswood/ Burwood
03.2001 - 01.2003
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Attended staff meetings to discuss new products or changes in store policy or procedure.
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
- Greeted customers to determine wants or needs.
- Fostered relationships with customers to expand customer base and retain business.
Education
Certificate III - Retail Management
The Australian Retail College
Paddington01-2007
Certificate II - Retail Operations
The Australian Retail College
Paddington02-2006
Certificate I - Retail Operations
The Australian Retail College
Paddington 02-2005
Skills
- Client/Vendor relations
- Team liaison
- Strong verbal communication
- Stock management
- Upselling and cross selling
- Employee coaching
- Sales strategies
- Marketing and promotions
- Time management
- Attention to detail
- Problem-solving
- Fast learner
Trang Luu
Lisa Clementson
Wanted Shoes. Chatswood store Manager.
M. 0427 726 998
E. clementson3@gmail.com
Kerry Gow
Universal store.
M. 0429 494 456
E. Kerry.gow@universalstore.com.au
Timeline
Assistant Store Manager
Universal Store
07.2017 - 11.2018
Store Manager
Wanted shoes
06.2015 - 07.2017
Sales Assistant
Honey Birdette
02.2014 - 05.2015
FOH Staff Member
Business Risk PTY LTD Australian National Maritime Museum
07.2013 - 07.2014
Cluster Manager
Bendon Group
01.2008 - 12.2012
Assistant Manager
Figgings Group- Emporio Shoes.
02.2004 - 12.2007
Sales Assistant
Gasp denim
03.2001 - 01.2003
Certificate III - Retail Management
The Australian Retail College
Certificate II - Retail Operations
The Australian Retail College
Certificate I - Retail Operations
The Australian Retail College