Trang Ngo
West Ryde,NSW
Summary
Highly organized and detail-oriented Migration Agent Assistant with a strong background in immigration services and client support. Demonstrated expertise in assisting Registered Migration Agents (RMAs) with visa applications, document management, and client communication. Skilled in providing exceptional customer service and maintaining relationships with clients. Proficient in file management techniques. Clear and concise written and verbal communication skills. Committed to delivering efficient administrative support and contributing to the success of the migration team.
Overview
10
10
years of professional experience
Work History
Office Administrator/Migration Agent Assistant
J&J Migration (former Jack Ta & Associates)
11.2020 - Current
- Assisting Registered Migration Agents (RMAs) in preparing and lodging visa applications with minimum supervision
- Assisting RMAs in drafting statutory declaration & relationship statement
- Collaborating with RMAs to gather required documentation for visa applications
- Leading Visitor visa & citizenship team
- Providing service consultation base on customer information
- Managing client documents and queries, ensuring accuracy and adherence to immigration regulations
- Communicating effectively with clients, providing updates on the progress of their applications
- Providing exceptional customer service, addressing client inquiries and concerns in a timely manner
- Answering phone, collecting customer information & meeting booking
- Performing additional administrative tasks as required to support the migration team
- Collecting customer information & make consultant reservation
- Tracking office supplies and restocked low items
- Assisting finance time to follow up with payments.
Step-up Food & Beverage Supervisor
Sheraton Grand Sydney Hyde Park
11.2017 - 11.2020
- Supervise VIP meetings in hotel's boardrooms
- Conducted quality and safety inspection and inventory control
- Finalize log reports for meetings and important functions
- Handling of customer service and answering guests questions
- Conduct phone calls for guest and internal department of the hotel.
Food & Beverage Attendant
Doltone House - Darling Island
04.2014 - 03.2018
- Trained, assigned and coordinated junior staff to promote efficiency of operation
- Inventory of deliveries for conferences, wedding, cocktail parties and corporate events
- Greet guests upon arrival and ushering them to the right venue/function/table
- Barista and bar service for events/conferences
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Education
Advanced Diploma of Leadership & Management -
Clarendon Business College - Sydney, NSW
05.2017
Bachelor of Business: International Hotel & Resort Management -
Blue Mountains International Hotel Management School - Leura, NSW
04.2015
Skills
- Telephone Reception
- File Organisation
- Customer Engagement
- Event Coordination
- Administrative Support
- Office Supply Management
Accomplishments
AWARDS - You're a Star Award - 2015, 2016, 2017
Awards
- You're a Star Award - 2015
- You're a Star Award - 2016
- You're a Star Award - 2017
Languages
Vietnamese
Native or Bilingual
English
Professional Working
References
References available upon request.
Timeline
Office Administrator/Migration Agent Assistant
J&J Migration (former Jack Ta & Associates)
11.2020 - Current
Step-up Food & Beverage Supervisor
Sheraton Grand Sydney Hyde Park
11.2017 - 11.2020
Food & Beverage Attendant
Doltone House - Darling Island
04.2014 - 03.2018
Advanced Diploma of Leadership & Management -
Clarendon Business College - Sydney, NSW
Bachelor of Business: International Hotel & Resort Management -
Blue Mountains International Hotel Management School - Leura, NSW
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